Customer Service Rep

Solenis LLC; Kempton Park; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Solenis LLC in Kempton Park, SA, seeks a Customer Service Representative to handle customer inquiries via telephone, email and chat, and to process orders, billing, and service applications. You will support sales teams and help resolve issues to ensure smooth service delivery.

The role requires strong communication and problem-solving skills, with a focus on timely responses and accurate data entry in SAP. On-site position with varied admin duties and potential back-up for switchboard.

Qualifications

• Provides timely responses to customer inquiries by telephone, email or website chat bot in an in- or outbound service center.
• Processes customer orders, bills and accounts, and applications for service, maintenance and termination.
• Investigates and resolves customer complaints and requests.

Responsibilities

• Respond to inquiries via phone, email or chat in a timely and accurate manner.
• Process orders, billing and service/maintenance requests.
• Assist in credit requests and returns handling where needed.
• Support sales channel/field personnel with order follow-up and information.
• Serve as branch backup for switchboard when required.

Skills

Customer service

Telephone communication

Email communication

Problem solving

Order processing

Multichannel support

Tools

SAP

Job description

## Customer Service RepApply: Kempton Park, South Africa: Full time: Posted Today: End Date: October 15, 2026 (9 days left to apply): R0033202Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound service center, consistent with service and quality standards | Processes customer orders, bills and accounts, and applications for service, maintenance and termination | Troubleshoots and resolves customer complaintsSupports order follow up activities in support of sales channel / field personnel via estimated 70/30 split of phone and off-phone support Interprets product availability, pricing and order status to manage customer expectations around delays, backorders and product substitutionMonitor and manage On Time and in Full on SAPPerform special projects assignments from Manager with minimal supervisionInvestigate and assist in credit requests, validate special term purchases, coordinate returns for non-technical reasonsEnsure smooth running of branch with regard to Admin. Serve as a back up to the switch board as and when requiredPerform other duties as assigned by Supervisor.Order taking from all Trade sectorsRecord keeping: Sales by customer, Sales by product, Promotional Activities