Customer Service & Order Support Specialist

solenis

Kempton Park

On-site

ZAR 120,000 - 180,000

Full time

5 days ago

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Job summary

solenis in Kempton Park requires a customer service and administration professional to respond to inquiries, process orders and manage billing and terminations. You will support sales with order follow-up, interpret pricing and availability, and monitor SAP On Time and in Full.

You will also assist with credit requests, returns coordination, and general branch admin duties, including switchboard coverage. This role involves handling inquiries across Trade sectors and maintaining records of sales

Qualifications

Customer service, order processing, and complaint handling are essential functions.
Experience supporting sales channels and handling payments or credits is a plus.
Strong administrative skills and ability to manage multiple tasks are required.

Responsibilities

Respond to customer inquiries by phone, email or chat in line with service standards.
Process customer orders, bills, accounts and service terminations.
Troubleshoot and resolve customer complaints.
Support order follow-up for sales channels with a 70/30 split of phone and off-phone support.
Inform customers about product availability, pricing and order status.
Monitor On Time and in Full in SAP.
Assist in special projects as directed by Manager.
Investigate credit requests and coordinate returns for non-technical reasons.
Provide branch admin support and back up the switchboard when required.
Take orders from all Trade sectors.
Record sales by customer, by product and promotional activities.