Customer Care & Order Fulfillment Specialist

ZA01 Innovative Water Care SA Holding (Pty) Ltd; Kempton Park; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Solenis is a leading global provider of water and hygiene solutions. We support customers by handling inquiries by phone, email, or chat, processing orders and service requests, and resolving issues with a focus on quality and timeliness.

Our team emphasizes accuracy in record keeping, product availability, pricing, and order status while coordinating returns and supporting sales and field staff. We value teamwork and continuous growth in a dynamic global environment.

Qualifications

• Experience in customer service environments.
• Strong communication and problem-solving skills.
• Ability to handle inquiries via multiple channels (phone, email, chat).

Responsibilities

• Respond to customer inquiries via telephone, email, or website chatbot in inbound/outbound service center.
• Process orders, bills, accounts, and service applications.
• Troubleshoot and resolve customer complaints and assist with admin tasks to keep branch running smoothly.

Skills

Customer service

Communication

Tools

SAP

Job description

Solenis is a leading global provider of water and hygiene solutions. We support customers by handling inquiries by phone, email, or chat, processing orders and service requests, and resolving issues with a focus on quality and timeliness.

Our team emphasizes accuracy in record keeping, product availability, pricing, and order status while coordinating returns and supporting sales and field staff. We value teamwork and continuous growth in a dynamic global environment.