Customer Experience Specialist - Orders & Support

Kabstrading Co; Pietermaritzburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Kabstrading Co in South Africa is seeking a proactive Customer Service Representative to manage orders from entry to finalisation and handle all customer enquiries. You will build positive relationships with customers and colleagues, resolve issues promptly, and maintain adherence to policies while aiming for total customer satisfaction.

This role offers a hands-on environment in Pietermaritzburg with a focus on accurate transactions, timely feedback, and professional service.

Responsibilities

• Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.
• Manage all customer feedback requirements regarding order statuses, Backorder reporting and general inquiries in adherence to all policies and procedures.
• Develop positive relationships with customers and provide professional Customer Service and Support.
• Foster relationships with internal colleagues and relevant business departments.
• Use initiative and be proactive in resolving customer queries promptly.
• Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.

Job description

Kabstrading Co in South Africa is seeking a proactive Customer Service Representative to manage orders from entry to finalisation and handle all customer enquiries. You will build positive relationships with customers and colleagues, resolve issues promptly, and maintain adherence to policies while aiming for total customer satisfaction.

This role offers a hands-on environment in Pietermaritzburg with a focus on accurate transactions, timely feedback, and professional service.