Customer Service Rep

ZA01 Innovative Water Care SA Holding (Pty) Ltd; Kempton Park; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Solenis is a leading global provider of water and hygiene solutions. We support customers by handling inquiries by phone, email, or chat, processing orders and service requests, and resolving issues with a focus on quality and timeliness.

Our team emphasizes accuracy in record keeping, product availability, pricing, and order status while coordinating returns and supporting sales and field staff. We value teamwork and continuous growth in a dynamic global environment.

Qualifications

• Experience in customer service environments.
• Strong communication and problem-solving skills.
• Ability to handle inquiries via multiple channels (phone, email, chat).

Responsibilities

• Respond to customer inquiries via telephone, email, or website chatbot in inbound/outbound service center.
• Process orders, bills, accounts, and service applications.
• Troubleshoot and resolve customer complaints and assist with admin tasks to keep branch running smoothly.

Skills

Customer service

Communication

Tools

SAP

Job description

Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound service center, consistent with service and quality standards | Processes customer orders, bills and accounts, and applications for service, maintenance and termination | Troubleshoots and resolves customer complaints Supports order follow up activities in support of sales channel / field personnel via estimated 70/30 split of phone and off-phone support Interprets product availability, pricing and order status to manage customer expectations around delays, backorders and product substitution Monitor and manage On Time and in Full on SAP Perform special projects assignments from Manager with minimal supervision Investigate and assist in credit requests, validate special term purchases, coordinate returns for non-technical reasons Ensure smooth running of branch with regard to Admin. Serve as a back up to the switch board as and when required Perform other duties as assigned by Supervisor. Order taking from all Trade sectors Record keeping: Sales by customer, Sales by product, Promotional Activities

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or in the field, consider joining our team.

Solenis is proud to be an equal opportunity and affirmative action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents.

Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.