Customer Experience Associate - Richards Bay Operations

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 67,000 - 100,000; Part time

Benefits offered by this job

Flexible part-time hours

Hybrid work model

Competitive pro-rata salary

Exposure to logistics industry

Growth opportunities

Job summary

Placements24 is hiring a Customer Experience Associate for our Richards Bay, KwaZulu-Natal operations. This part-time, hybrid role balances in-office responsibilities with remote tasks to support client satisfaction and smooth shipment processes.

You will manage client communications, resolve service issues, and collaborate with internal teams and external partners to ensure timely delivery and accurate records. Strong communication and problem-solving skills are essential.

Qualifications

• Experience in customer service or client relations is advantageous.
• Strong communication skills, both written and verbal.
• Proficiency with CRM software and standard office apps.
• Excellent organizational skills and attention to detail.
• Based in or near Richards Bay, KwaZulu-Natal.

Responsibilities

• Handle customer inquiries and provide information regarding shipments and services.
• Resolve customer issues and complaints promptly and effectively.
• Coordinate with operational teams to ensure timely delivery and service fulfillment.
• Maintain accurate customer records and update shipment status in the system.
• Assist with documentation preparation for shipments and client requirements.
• Monitor client feedback and identify areas for service improvement.
• Communicate updates and resolutions to clients in a clear and concise manner.
• Support the sales team with client-related information and inquiries.
• Adhere to company policies and industry regulations.
• Participate in team meetings and contribute to process enhancements.

Skills

Communication skills

CRM software

Organization skills

Problem solving

Education

High school diploma

Customer service certificate

Tools

CRM software

Office applications

Job description

About the Role

Our client, a prominent logistics company, is seeking a motivated and detail-oriented Customer Experience Associate for their **Richards Bay, KwaZulu-Natal** operations. This part-time, hybrid role is perfect for individuals seeking flexible working hours while contributing to exceptional client satisfaction. You will play a vital role in managing client communications, resolving service issues, and ensuring a smooth operational flow for shipments handled by the **Richards Bay** hub. The ideal candidate will possess excellent communication skills, a knack for problem-solving, and a strong understanding of customer service principles. This position offers a great opportunity to gain experience in the logistics sector and contribute to a well-respected organization. You will interact with clients, internal teams, and external partners, requiring a professional and efficient approach. We are looking for someone who can balance in-office responsibilities with remote tasks, demonstrating adaptability and commitment.

Key Responsibilities

• Handle customer inquiries and provide information regarding shipments and services.
• Resolve customer issues and complaints promptly and effectively.
• Coordinate with operational teams to ensure timely delivery and service fulfillment.
• Maintain accurate customer records and update shipment status in the system.
• Assist with documentation preparation for shipments and client requirements.
• Monitor client feedback and identify areas for service improvement.
• Communicate updates and resolutions to clients in a clear and concise manner.
• Support the sales team with client-related information and inquiries.
• Adhere to company policies and industry regulations.
• Participate in team meetings and contribute to process enhancements.

Requirements

• Previous experience in customer service or client relations is advantageous.
• Strong communication and interpersonal skills, both written and verbal.
• Proficiency in using CRM software and standard office applications.
• Excellent organizational skills and attention to detail.
• Ability to work part-time with a hybrid schedule (mix of remote and office work).
• A proactive attitude towards problem-solving and customer satisfaction.
• High school diploma or equivalent; a certificate in customer service is a plus.
• Familiarity with the logistics or supply chain industry is beneficial.
• Ability to work independently and manage workload effectively.
• Based in or near **Richards Bay, KwaZulu-Natal**.

Benefits

• Flexible part-time working hours.
• Hybrid work model offering work-life balance.
• Competitive pro-rata salary.
• Exposure to the dynamic logistics industry.
• Opportunities for professional growth within the company.