Client Support Coordinator

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Hybrid work model

Medical benefits

Retirement benefits

Career growth

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, is seeking a Client Support Coordinator. The role blends remote and in-office work, supporting client inquiries and coordinating service delivery across operations.

You’ll maintain client records and assist in resolving issues, with emphasis on service quality and timely communication. The ideal candidate has at least 2 years of related experience, strong organizational skills, and excellent communication abilities, plus proficiency with MS Office and

Qualifications

• Minimum of 2 years in customer service, administrative or coordination roles.
• Excellent organizational and time-management abilities.
• Strong verbal and written communication skills.
• Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with CRM or client management software is a plus.

Responsibilities

• Respond to client inquiries via phone, email, and internal channels.
• Coordinate service delivery between clients and operations teams.
• Track requests and ensure timely resolution and follow-up.
• Maintain accurate client records and service documentation.
• Prepare reports on client interactions, service levels, and resolution outcomes.
• Assist in resolving complaints and escalate when needed.
• Communicate with internal teams to ensure service quality.
• Schedule client meetings and coordination sessions.
• Provide administrative support to the client services team.
• Contribute to process improvements within the client support function.

Skills

Customer service

Organizational skills

Communication skills

MS Office

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client, a dynamic player in the logistics and supply chain sector, is seeking an organized and proactive Client Support Coordinator for their operations in Richards Bay, KwaZulu-Natal, ZA . This hybrid role is designed for individuals who excel at managing client inquiries, coordinating services, and ensuring operational efficiency. You will be the primary liaison between clients and our operational teams, facilitating smooth communication and problem resolution. The ideal candidate has a strong administrative background, excellent communication skills, and a keen eye for detail. This position offers the advantage of working both from home and within our Richards Bay office, providing a balanced work environment. Your role will be critical in maintaining client satisfaction and supporting the seamless flow of services within this vital coastal economic hub. We value teamwork and aim to provide a supportive structure for your professional development in this challenging yet rewarding industry.

Key Responsibilities

• Manage and respond to client inquiries via phone, email, and internal communication channels.
• Coordinate service delivery between clients and operational departments.
• Track client requests and ensure timely resolution and follow-up.
• Maintain accurate client records and service documentation.
• Prepare reports on client interactions, service levels, and issue resolution.
• Assist in resolving client complaints and escalating issues when necessary.
• Communicate effectively with internal teams to ensure service quality.
• Schedule client meetings and operational coordination sessions.
• Provide administrative support to the client services team.
• Contribute to process improvement initiatives within the client support function.

Requirements

• Minimum of 2 years of experience in a customer service, administrative, or coordination role.
• Excellent organizational and time-management skills.
• Strong verbal and written communication abilities.
• Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with CRM or client management software is a plus.
• Ability to work effectively in a hybrid model, demonstrating self-discipline for remote work and collaboration for in-office days.
• Attention to detail and a commitment to accuracy.
• Experience in the logistics or supply chain industry is advantageous.
• High school diploma or equivalent; further education or relevant certifications are a bonus.
• Must be based in or willing to commute to Richards Bay, KwaZulu-Natal, ZA .

Benefits

Our client offers a competitive salary, opportunities for career growth, and a comprehensive benefits package including medical and retirement benefits. Enjoy the flexibility of a hybrid work model, combining remote work with essential in-office collaboration. This role is situated in the key industrial port city of Richards Bay, KwaZulu-Natal, ZA , offering a dynamic work environment. We provide a supportive team culture, ongoing training, and the chance to be part of a growing and essential industry. Participate in company initiatives and enjoy a work-life balance that supports your professional and personal life. Exposure to international trade and logistics operations is a significant advantage.