Customer Service Executive - Logistics & Supply Chain

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work arrangement

Comprehensive medical aid and pension

Job summary

Placements24 is recruiting a Customer Service Executive to oversee key client accounts from our Richards Bay, KwaZulu-Natal hub. The role blends office-based coordination with remote work and demands deep knowledge of shipping, freight forwarding, warehousing, and supply chain processes.

You will manage multiple client relationships, deliver proactive updates, and drive service improvements in a fast-paced logistics environment, with a focus on client satisfaction and operational excellence.

Qualifications

• Our client seeks a seasoned Customer Service Executive with 5+ years in logistics or supply chain customer service.
• Experience in managing complex client accounts and delivering service excellence.

Responsibilities

• Serve as primary point of contact for key clients and manage end-to-end logistics requirements.
• Communicate shipment status, delays, and updates proactively.
• Resolve client issues by coordinating with internal departments.
• Build strong client relationships and understand business needs.
• Monitor service performance, identify trends, and drive improvements.
• Process client bookings, documentation, and admin tasks.
• Collaborate with operations to ensure timely service execution.
• Prepare and present regular service reports to clients and management.
• Identify opportunities for service enhancements and business development.

Skills

Client relationship management

Communication skills

Negotiation

Multi-client prioritization

Problem solving

Education

Degree in Supply Chain Management/Logistics/Business Admin

Tools

CRM systems

Logistics management software

Job description

About the Role

Our client, a prominent player in the logistics and supply chain sector, is seeking an experienced and proactive Customer Service Executive to manage client accounts and ensure seamless service delivery from their Richards Bay, KwaZulu-Natal operational hub. This role is designed for a seasoned professional who excels in managing complex client needs and fostering enduring partnerships within the supply chain industry. The ideal candidate will possess a deep understanding of logistics operations and a proven track record of exceptional customer service. This position offers a Hybrid work arrangement, allowing for a blend of office-based collaboration and remote work flexibility, reflecting our client's commitment to a modern and adaptable work environment. You will be responsible for enhancing client satisfaction and driving service excellence in a demanding and fast-paced industry.

Key Responsibilities

• Serve as the primary point of contact for key clients, managing their end-to-end logistics and supply chain requirements.


• Proactively communicate with clients regarding shipment status, potential delays, and operational updates.


• Resolve client issues and disputes efficiently, coordinating with various internal departments to ensure satisfactory outcomes.


• Develop and maintain strong, collaborative relationships with clients, understanding their business needs and objectives.


• Monitor and analyze client service performance, identifying trends and areas for improvement.


• Process and manage client bookings, documentation, and related administrative tasks.


• Collaborate with operational teams to ensure timely and accurate execution of services.


• Prepare and present regular service reports to clients and management.


• Identify opportunities for service enhancements and business development with existing clients.

Requirements

• A minimum of 5 years of experience in customer service, account management, or a similar role within the logistics or supply chain industry.


• Strong knowledge of shipping, freight forwarding, warehousing, and supply chain processes.


• Excellent communication, negotiation, and interpersonal skills.


• Proven ability to manage multiple client accounts and prioritize effectively.


• Proficiency in logistics management software and CRM systems.


• Strong problem-solving skills and the ability to think critically under pressure.


• Must be comfortable with a Hybrid work model, based in or near Richards Bay, KwaZulu-Natal .


• Detail-oriented with excellent organizational skills.


• A degree in Supply Chain Management, Logistics, Business Administration, or a related field is preferred.

Benefits

• A competitive annual salary package of R .


• Hybrid work flexibility, balancing office and remote work.


• Comprehensive medical aid and pension fund benefits.


• Opportunities for professional development and industry certifications.


• Exposure to a leading international logistics network.


• Generous annual leave and other statutory benefits.


• A dynamic and supportive team environment.


• Potential for travel opportunities.