Customer Experience Agent — Paarl

Wine.Co.Za; Wes-Kaap; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Wine.Co.Za in Paarl, Western Cape is seeking a diligent Customer Service Agent to handle calls and emails, provide product and policy information, and support customers through every step of their journey.

You will process orders, update records, resolve complaints, and collaborate with internal teams to ensure smooth service delivery in a fast-paced environment. A friendly, patient attitude and strong English communication are essential for success.

Qualifications

• Previous experience in a customer-facing role such as customer service or retail.
• Strong verbal and written communication skills in English.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent listening and problem-solving skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Positive, patient and empathetic attitude towards customers.
• Ability to work independently and as part of a team.

Responsibilities

• Answer customer calls and emails, providing information about products, services, and company policies.
• Process customer orders, applications, and requests accurately and efficiently.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Maintain customer records and update account information in the database.
• Provide product knowledge and support to customers.
• Identify opportunities to improve the customer experience and contribute to service enhancements.
• Collaborate with internal teams to ensure seamless service delivery and issue resolution.
• Follow established communication protocols and guidelines.
• Assist with administrative tasks related to customer service operations.
• Contribute positively to the team environment and foster good working relationships.

Skills

Customer service experience

English communication

Listening and problem solving

Multitasking

Teamwork

Independent work

Tools

Microsoft Office Suite

Job description

Wine.Co.Za in Paarl, Western Cape is seeking a diligent Customer Service Agent to handle calls and emails, provide product and policy information, and support customers through every step of their journey.

You will process orders, update records, resolve complaints, and collaborate with internal teams to ensure smooth service delivery in a fast-paced environment. A friendly, patient attitude and strong English communication are essential for success.