Customer Service Agent - Paarl

Placements24; Paarl; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Placements24 in Paarl, Western Cape, is seeking a diligent Customer Service Agent to handle inquiries, process orders, and maintain strong relationships with customers on-site. You will answer calls and emails, resolve issues professionally, and keep accurate customer records while representing a reputable local business in the Cape Winelands.

The role requires excellent communication, a service-oriented mindset, and the ability to manage multiple customer needs efficiently in a fast-paced

Qualifications

• Excellent communication and customer-service skills.

Responsibilities

• Answer calls and emails with information about products, services, and company policies.
• Process customer orders, applications, and requests accurately.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Maintain customer records and update information as needed.

Skills

Customer service

Communication

Phone etiquette

Job description

About the Role: Our client, a well-established business within the (Industry - e.g., agricultural, wine) sector in Paarl, Western Cape, is looking for a diligent and friendly Customer Service Agent. This on-site position is fundamental to maintaining strong relationships with our client's customer base. You will be responsible for handling inquiries, processing transactions, and resolving issues with professionalism and efficiency. The ideal candidate has a passion for service, excellent communication skills, and the ability to manage various customer needs effectively. This is a great opportunity to join a reputable local company in the heart of the Cape Winelands and contribute to its ongoing success. Your role will be based at our client's office in Paarl.

Key Responsibilities

• Answer customer calls and emails, providing information about products, services, and company policies.
• Process customer orders, applications, and requests accurately and efficiently.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Maintain customer records and update