Mossel Bay Customer Experience Champion

Placements24; Mossel Bay; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Training and development

Supportive work environment

Job summary

Placements24 in Mossel Bay is seeking a Customer Experience Advocate to join our client’s team. You will ensure positive customer interactions, address needs, resolve issues, and provide information to enhance overall experience.

The role focuses on delivering outstanding service, maintaining product knowledge, and collaborating with internal teams to create a seamless journey for customers in Mossel Bay.

Qualifications

• Experience in a customer-facing role (retail or service).
• Strong interpersonal and communication skills with empathy.
• Ability to handle challenging situations professionally and patiently.
• Strong organizational skills and attention to detail.
• Familiarity with basic computer systems and data entry.

Responsibilities

• Engage proactively with customers to understand needs.
• Resolve inquiries promptly to ensure satisfaction.
• Provide information about products and services.
• Gather feedback to identify service improvements.
• Maintain product knowledge to assist customers.
• Collaborate with internal teams to ensure smooth customer journey.

Skills

Customer service

Communication skills

Empathy

Problem solving

Attention to detail

Tools

Data entry

Job description

Placements24 in Mossel Bay is seeking a Customer Experience Advocate to join our client’s team. You will ensure positive customer interactions, address needs, resolve issues, and provide information to enhance overall experience.

The role focuses on delivering outstanding service, maintaining product knowledge, and collaborating with internal teams to create a seamless journey for customers in Mossel Bay.