Customer Experience Architect for Loyalty & Growth

Placements24; Polokwane; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Professional growth opportunities

Job summary

Placements24 seeks a Customer Experience Specialist in Polokwane to elevate every customer interaction and drive loyalty. You will map journeys, identify pain points, and collaborate with marketing, sales, and product teams to ensure consistent brand experiences.

The role values analytical thinkers with strong communication skills who can interpret customer data and translate insights into practical improvements. This is a full-time, office-based position with growth opportunities.

Qualifications

• Proven experience in customer experience, customer service management, or a related field.
• Strong analytical skills with the ability to interpret customer data.
• Excellent communication and presentation skills.

Responsibilities

• Analyze customer feedback and data to identify areas for experience improvement.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Map customer journeys and identify key touchpoints for optimization.
• Collaborate with marketing, sales, and product teams to ensure consistent messaging and experience.
• Monitor customer service metrics and report on key performance indicators.

Skills

Customer Experience

Analytical Skills

Communication

CRM Systems

Tools

CRM Systems

Job description

Placements24 seeks a Customer Experience Specialist in Polokwane to elevate every customer interaction and drive loyalty. You will map journeys, identify pain points, and collaborate with marketing, sales, and product teams to ensure consistent brand experiences.

The role values analytical thinkers with strong communication skills who can interpret customer data and translate insights into practical improvements. This is a full-time, office-based position with growth opportunities.