Customer Experience Advisor — Frontline Banking

FNB South Africa; Rustenburg; On-site; ZAR 134,000 - 201,000; Full time

Job summary

FNB South Africa in Rustenburg invites you to join our Community Advisor Talent Pool. This frontline role focuses on delivering exceptional customer experiences, guiding customers to digital and self-service options, and supporting business growth through service excellence.

Candidates should have Grade 12 and 1–3 years in customer-facing roles in financial services; opportunities may include fixed-term or hourly contracts. Successful applicants will join a network across branches and channels.

Qualifications

• Must have strong communication and relationship-building skills.
• Ability to guide customers toward digital/self-service options.
• Ability to identify sales opportunities and support growth.
• Detail-oriented with good planning and reporting abilities.

Responsibilities

• Serve customers promptly and professionally to understand needs.
• Deliver service excellence aligned to performance standards.
• Guide customers to digital and Self-Service channels.
• Support portfolio growth through cross-selling opportunities.

Skills

Communication

Relationship-building

Digital & Self-Service

Sales opportunities

Time management

Team player

Education

Grade 12/NQF4

NQF Level 5 FAIS certificate

Job description

FNB South Africa in Rustenburg invites you to join our Community Advisor Talent Pool. This frontline role focuses on delivering exceptional customer experiences, guiding customers to digital and self-service options, and supporting business growth through service excellence.

Candidates should have Grade 12 and 1–3 years in customer-facing roles in financial services; opportunities may include fixed-term or hourly contracts. Successful applicants will join a network across branches and channels.