Community Advisor: Digital Banking & Service Growth

RMB; Rustenburg; On-site; ZAR 120,000 - 160,000; Full time

Benefits offered by this job

Employment equity plan

Job summary

FNB in Rustenburg invites you to join our Community Advisor Talent Pool. This frontline role focuses on delivering exceptional customer experiences, guiding clients to digital self-service, and supporting sales alongside service excellence across branches and channels.

Opportunities include fixed-term contracts and hourly-rate engagements, with ongoing learning in a collaborative environment. We value customer-centricity, strong communication, and a proactive mindset for growth within

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4; preferred NQF Level 5 certificate in Banking or related fields.
• 1–3 years of experience in customer-facing environments, service delivery, or client support in financial services.

Responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood.
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards.
• Identify sales opportunities and support portfolio growth.
• Guide customers toward digital and Self-Service solutions.
• Maintain accurate reporting and timely information updates.

Skills

Customer service

Digital banking

Sales support

Communication

Relationship building

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking / Business Administration

Job description

FNB in Rustenburg invites you to join our Community Advisor Talent Pool. This frontline role focuses on delivering exceptional customer experiences, guiding clients to digital self-service, and supporting sales alongside service excellence across branches and channels.

Opportunities include fixed-term contracts and hourly-rate engagements, with ongoing learning in a collaborative environment. We value customer-centricity, strong communication, and a proactive mindset for growth within