Customer-Centric Sales & Quotation Specialist

Boardroom Appointments; Durban; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Boardroom Appointments Durban is seeking a Sales Consultant to act as the internal interface between the company and customers, building strong business relationships and delivering prompt, courteous responses to order, quotation, and delivery inquiries.

You will coordinate quotations and sales orders, ensure invoicing is timely, and support finance processes including credit facilities and revenue management, while helping to improve commercial efficiency.

Qualifications

• Bachelor's degree or diploma in business management, finance, or related qualification.
• At least 3 years experience in a sales consultant or customer service role, with admin and high-volume office work.
• An understanding of sales principles and customer service practices.
• Proficient in understanding and managing the quote-to-cash process.
• Extensive experience in handling quotations and invoicing, preferably using SAP or a similar ERP system.
• Familiarity with Salesforce is a plus.
• Knowledgeable about Incoterms 2020.
• Knowledge of prepayment and revenue management products is advantageous / Electrical products

Responsibilities

• Act as internal interface between the company and the customer.
• Develop and maintain effective business relationships with customers.
• Provide prompt, courteous, and accurate responses to customer queries regarding orders, quotations, and deliveries.
• Promote customer satisfaction by assisting in the development and implementation of plans to improve these levels.
• Support the Commercial Business Managers and Key Account Managers.
• Compile quotations, coordinate sales orders, and ensure customers are invoiced timeously and in accordance with the commercial governance framework.
• Coordinate customer credit facilities and submit the required financial documentation to the relevant financial institutions to ensure on-time payment.
• Assist in the development and implementation of plans to improve commercial efficiency.
• Support the Customer Relationship Management system and other commercial processes.
• Compile and submit monthly reports to the Customer Excellence Manager and Business Managers

Skills

Customer service

Sales skills

Quotations

Invoice processing

Education

Bachelor's degree or diploma in business management/finance

Tools

SAP

Salesforce

ERP systems

Job description

Boardroom Appointments Durban is seeking a Sales Consultant to act as the internal interface between the company and customers, building strong business relationships and delivering prompt, courteous responses to order, quotation, and delivery inquiries.

You will coordinate quotations and sales orders, ensure invoicing is timely, and support finance processes including credit facilities and revenue management, while helping to improve commercial efficiency.