Sales Support Lead: Customer Success & Revenue

Boardroom Appointments; KwaZulu-Natal; Presencial; ZAR 360.000 - 540.000; Tempo integral

Resumo da vaga

Boardroom Appointments in KwaZulu-Natal seeks a Sales Team Leader to drive customer relationships and coordinate sales activities. You will act as the main interface to customers, ensuring accurate orders, quotes, and timely deliveries while supporting the Commercial Business Managers.

The role emphasises team leadership, coaching the sales support staff, and driving improvements in customer service, CRM usage, and reporting.

Qualificações

• Bachelor's Degree or Diploma in Business Management or Finance.
• Minimum 3 years experience in a Sales or Customer Service Team Leader role.
• Working knowledge of Salesforce and SAP is advantageous.
• Knowledge of Pre-Payment and Revenue Management Products is advantageous.
• Strong written and verbal communication skills.
• Negotiation and Networking skills.
• Professional approach; commitment to customer service; high integrity and confidentiality.

Responsabilidades

• Customer interface: liaison between the Company and the Customer to nurture relationships.
• Customer Satisfaction: prompt and accurate responses to inquiries about orders, quotations and deliveries.
• Support and Coordination: assist Commercial Business Managers, coordinate sales orders and manage customer credit facilities.
• Process Improvement: contribute to plans to enhance commercial efficiency and customer satisfaction.
• CRM & Reporting: support CRM systems and submit monthly reports to the Customer Excellence Manager.
• Team Supervision / Leadership: lead, train and motivate the sales supports team to achieve targets and deliver exceptional service.

Conhecimentos

Communication skills

Negotiation

Networking

Professionalism

Customer Service

Integrity & Confidentiality

Team Leadership

Sales Principles

Formação

Bachelor's Degree or Diploma in Business Management, Finance

3+ years in Sales or Customer Service Team Leader role

Ferramentas

Salesforce

SAP

Descrição da vaga

Boardroom Appointments in KwaZulu-Natal seeks a Sales Team Leader to drive customer relationships and coordinate sales activities. You will act as the main interface to customers, ensuring accurate orders, quotes, and timely deliveries while supporting the Commercial Business Managers.

The role emphasises team leadership, coaching the sales support staff, and driving improvements in customer service, CRM usage, and reporting.