Customer-Centric Retail Associate | Cash, Stock & Admin

Dis-Chem Pharmacies Limited; Wes-Kaap; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff account

Market related salary

Job summary

Dis-Chem Pharmacies Limited is seeking a customer-focused professional to support daily retail operations at our branch. You will manage customer compliments and complaints, build professional relationships with customers, and resolve stock queries promptly.

You will also handle refunds, returns, and daily cash processes, while maintaining strong liaison with departments and ensuring accurate deliveries and invoices. The role requires Grade 12 and basic IT skills, with SAP experience preferred.

Qualifications

• Grade 12 / Matric is required.
• Basic computer skills (Word, Excel and Outlook) are required.
• Retail experience is essential.
• SAP experience preferred.

Responsibilities

• Manage and report all customer complements and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.

Skills

Retail experience

Customer relations

Team player

Leadership

Ability to work under pressure

Education

Grade 12 / Matric

Tools

SAP

Job description

Dis-Chem Pharmacies Limited is seeking a customer-focused professional to support daily retail operations at our branch. You will manage customer compliments and complaints, build professional relationships with customers, and resolve stock queries promptly.

You will also handle refunds, returns, and daily cash processes, while maintaining strong liaison with departments and ensuring accurate deliveries and invoices. The role requires Grade 12 and basic IT skills, with SAP experience preferred.