Retail Store Assistant - Customer Care & Operations

Dis-Chem Pharmacies Limited; Cape Town; On-site; ZAR 120,000 - 160,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies Limited's Phesantekraal store is recruiting a Retail Store Assistant to support store operations and administration in line with policy.

The role focuses on customer service, stock control, cash handling, and teamwork to maintain high service standards. Grade 12, basic computer skills with Word/Excel/Outlook and SAP are required, along with a professional, diligent approach in a bustling retail environment.

Qualifications

• Grade 12 / Matric required.
• Basic computer skills including Word, Excel and Outlook.
• Experience in retail or customer service preferred.

Responsibilities

• Manage and report all customer compliments and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.
• Retail administration and operational knowledge
• Team player, good customer relations
• Leadership and management skills
• Trustworthy and honesty
• Ability to work under pressure

Skills

Basic computer skills

SAP

Education

Grade 12 / Matric

Tools

SAP

Job description

Dis-Chem Pharmacies Limited's Phesantekraal store is recruiting a Retail Store Assistant to support store operations and administration in line with policy.

The role focuses on customer service, stock control, cash handling, and teamwork to maintain high service standards. Grade 12, basic computer skills with Word/Excel/Outlook and SAP are required, along with a professional, diligent approach in a bustling retail environment.