Retail Store Associate: Customer Focus & Ops Support

Dis-Chem Pharmacies Limited; Noordwes; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies Mooirivier Junction is hiring a Retail Store Assistant to help manage daily store operations and ensure policy-compliant administration and customer service. You will handle customer queries, stock issues, refunds, and documentation, supporting the Receiving Manager and maintaining strong customer relations.

The role requires Matric, basic computer skills (Word, Excel, Outlook) and SAP, plus retail experience.

Qualifications

• Grade 12 / Matric is required.
• Basic computer skills including Word, Excel and Outlook; SAP.
• Retail experience.

Responsibilities

• Manage and report all customer compliments and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.

Skills

Retail experience

Customer service

Team player

Leadership

Education

Grade 12 / Matric

Tools

SAP

MS Word

MS Excel

Outlook

Job description

Dis-Chem Pharmacies Mooirivier Junction is hiring a Retail Store Assistant to help manage daily store operations and ensure policy-compliant administration and customer service. You will handle customer queries, stock issues, refunds, and documentation, supporting the Receiving Manager and maintaining strong customer relations.

The role requires Matric, basic computer skills (Word, Excel, Outlook) and SAP, plus retail experience.