Banking Solutions Advisor: Elevate Customer Experience

RMB Nigeria Limited; Soweto; On-site; ZAR 543,000 - 651,000; Full time

Job summary

FNB Soweto is hiring a Universal Advisor to deliver compliant sales and superior service in a high-volume branch. You will assist walk-in and existing customers with tailored banking solutions while promoting e-Channels and self-service options.

The role emphasizes ethical conduct, record-keeping, and ongoing development. The position requires Grade 12 and an optional NQF Level 5 certificate, plus 1–3 years in customer-facing roles within financial services.

Qualifications

• FAIS, TCF principles and regulatory compliance knowledge.
• Proven ability to meet sales, service, and customer experience targets.
• Must not be an unrehabilitated insolvent.

Responsibilities

• Engage customers professionally and helpfully to identify needs.
• Educate customers on banking platforms and migrate to digital self-service channels.
• Fulfil transactions and achieve service benchmarks in a high-volume branch setting.
• Manage leads, referrals, and follow-ups within agreed turnaround times.
• Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF and internal governance.

Skills

Customer service

Sales

Communication

Needs-based selling

Education

Grade 12

NQF Level 5 Certificate

Job description

FNB Soweto is hiring a Universal Advisor to deliver compliant sales and superior service in a high-volume branch. You will assist walk-in and existing customers with tailored banking solutions while promoting e-Channels and self-service options.

The role emphasizes ethical conduct, record-keeping, and ongoing development. The position requires Grade 12 and an optional NQF Level 5 certificate, plus 1–3 years in customer-facing roles within financial services.