Customer Care/Sales Consultant

Dixie Recruitment; Durban; On-site; ZAR 89,000 - 112,000; Full time

Job summary

Dixie Recruitment in Durban is seeking a results-driven sales and customer care specialist for a busy call centre. You will handle outbound calls, engage customers across channels, and tailor solutions to meet their needs.

The role challenges you to upsell, build lasting relationships, and contribute to a high-performing sales team. A matric certificate and at least two years in a call centre are required; commission is earned monthly.

Qualifications

• Matric certificate or equivalent.
• At least 2 years’ call centre experience.
• Minimum 2 years’ outbound sales call centre experience.
• Strong sales skills with organization and adaptability.
• Familiar with performance metrics (RPE).

Responsibilities

• Manage outbound calls and respond to inquiries professionally.
• Engage customers via phone, email, and channels.
• Upsell and cross-sell to boost sales.
• Maintain client relationships and expand portfolios.
• Update CRM and assist sales teams.
• Handle complaints with tact and efficiency.
• Perform administrative duties relevant to the role.

Skills

Outbound sales

Call center experience

CRM proficiency

Communication skills

Education

Matric certificate

Tools

CRM software

Job description

Step into a supportive team environment where your skills in customer care and sales are valued and your professional growth is encouraged. Are you ready to contribute to a dynamic sales team while building meaningful client relationships and advancing your career in a retail and FMCG setting?

Duties:

• Manage outbound sales calls and inbound customer inquiries with professionalism and enthusiasm

• Engage prospective and existing customers via telephone, email, and various communication channels

• Use your product and service knowledge to tailor solutions and analyze customer needs effectively

• Upsell and cross-sell products and services to enhance sales performance

• Develop and maintain positive client relationships, ensuring ongoing contact

• Expand the customer base by optimizing client portfolios

• Identify warm leads and secure sales opportunities

• Consistently meet or exceed sales targets and call center performance goals

• Update and maintain CRM and other essential databases accurately

• Provide support to sales and internal teams as required

• Handle customer complaints and conflicts with tact and efficiency

• Carry out administrative duties relevant to the role

Requirements:

• Matric certificate

• At least 2 years’ experience in a call centre environment

• Minimum of 2 years’ outbound sales call centre experience

• Strong sales skills with a focus on organization and adaptability

• Proficient in RPE (Relevant Performance Elements) or similar sales metrics

Salary:

Salary: R8,000 - R10,000 per month (Cost to Company) + monthly commission