Sales & Customer Care Pro — FMCG (Growth & Commissions)

Dixie Recruitment; Durban; On-site; ZAR 89,000 - 112,000; Full time

Job summary

Dixie Recruitment in Durban is seeking a results-driven sales and customer care specialist for a busy call centre. You will handle outbound calls, engage customers across channels, and tailor solutions to meet their needs.

The role challenges you to upsell, build lasting relationships, and contribute to a high-performing sales team. A matric certificate and at least two years in a call centre are required; commission is earned monthly.

Qualifications

• Matric certificate or equivalent.
• At least 2 years’ call centre experience.
• Minimum 2 years’ outbound sales call centre experience.
• Strong sales skills with organization and adaptability.
• Familiar with performance metrics (RPE).

Responsibilities

• Manage outbound calls and respond to inquiries professionally.
• Engage customers via phone, email, and channels.
• Upsell and cross-sell to boost sales.
• Maintain client relationships and expand portfolios.
• Update CRM and assist sales teams.
• Handle complaints with tact and efficiency.
• Perform administrative duties relevant to the role.

Skills

Outbound sales

Call center experience

CRM proficiency

Communication skills

Education

Matric certificate

Tools

CRM software

Job description

Dixie Recruitment in Durban is seeking a results-driven sales and customer care specialist for a busy call centre. You will handle outbound calls, engage customers across channels, and tailor solutions to meet their needs.

The role challenges you to upsell, build lasting relationships, and contribute to a high-performing sales team. A matric certificate and at least two years in a call centre are required; commission is earned monthly.