Contact Centre Team Leader – Sales | Contract

Isilumko Staffing; Cape Town; On-site; ZAR 279,000 - 446,000; Part time

Job summary

Isilumko Staffing in Cape Town is seeking a Contact Centre Team Leader – Sales on a contract basis. You will lead a team of sales consultants, drive daily, weekly and monthly targets and ensure top service standards in a fast-paced contact centre environment.

The role emphasises coaching, KPI management and performance improvement, with a focus on customer engagement and adherence to quality processes. This position requires a minimum 3 years of leadership experience in a call centre setting.

Qualifications

• Matric and a Diploma in a relevant field are required.
• Minimum 3 years’ experience leading a sales team within a call centre/contact centre environment.
• Proven experience managing sales targets and KPIs.

Responsibilities

• Lead, motivate and manage a team of sales consultants.
• Drive daily, weekly and monthly sales targets.
• Monitor team performance against KPIs and sales objectives.
• Coach and mentor consultants to improve sales performance.
• Identify performance gaps and implement interventions.
• Support the team with sales techniques and customer engagement.
• Analyse sales and performance reports and provide feedback.
• Manage escalated customer queries when required.
• Ensure adherence to quality, compliance and operational standards.
• Promote accountability, teamwork and a strong performance culture.

Skills

Leadership

Coaching

Sales acumen

Performance-driven

Communication

Analytical thinking

Conflict management

Resilience

Education

Diploma in a relevant field

Matric

Job description

CONTACT CENTRE TEAM LEADER – SALES | CONTRACT

Location: Cape Town
Employment Type: Contract

Minimum Requirements

• Matric
• Diploma in a relevant field
• Minimum 3 years’ experience leading a sales team within a call centre/contact centre environment
• Proven experience managing sales targets and KPIs
• Experience in coaching, mentoring and performance management
• Strong understanding of contact centre sales processes and customer service standards

Key Responsibilities

• Lead, motivate and manage a team of sales consultants
• Drive daily, weekly and monthly sales targets
• Monitor team performance against agreed KPIs and sales objectives
• Coach and mentor consultants to improve sales performance
• Identify performance gaps and implement appropriate interventions
• Support the team with sales techniques, objection handling and customer engagement
• Analyse sales and performance reports and provide feedback
• Manage escalated customer queries where required
• Ensure adherence to quality, compliance and operational standards
• Promote accountability, teamwork and a strong performance culture

Key Skills & Competencies

• Strong leadership and people management skills
• Excellent coaching and mentoring ability
• Strong sales and commercial acumen
• Performance-driven and target-oriented
• Excellent communication and interpersonal skills
• Good analytical and problem-solving abilities
• Ability to manage conflict and difficult situations
• Resilient and able to perform in a fast-paced contact centre environment

Only candidates meeting the minimum requirements will be considered.