Customer Support Representative

Placements24; Polokwane; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Remote work option

Comprehensive training

Career advancement opportunities

Supportive team culture

Job summary

Placements24 is seeking a Customer Support Representative based in Polokwane, Limpopo, with the option to work remotely. You will handle inquiries via phone, email, and chat, resolve issues, and ensure a high level of customer satisfaction.

The role emphasizes a friendly, efficient support approach and ongoing training to empower success. Ideal candidates will have strong communication, active listening, and problem-solving skills, plus reliable internet and a quiet workspace for remote duties.

Qualifications

• Experience in customer service or call center preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with computers and common software applications.
• Ability to remain calm and professional under pressure.
• Demonstrated ability to learn new products and procedures quickly.
• Must have a reliable internet connection and a quiet workspace conducive to providing excellent remote support.
• Flexibility to work various shifts as required.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, orders, and company policies.
• Troubleshoot and resolve customer issues, including order discrepancies, shipping problems, and product-related questions.
• Process customer orders, returns, and exchanges efficiently.
• Document customer interactions and resolutions in the company's CRM system.
• Escalate complex issues to supervisors or relevant departments when necessary.
• Contribute to team goals by achieving individual performance metrics.
• Gather customer feedback and relay it to management for service improvement initiatives.
• Maintain a positive and empathetic attitude in all customer interactions.

Skills

Customer service

Communication skills

Active listening

Problem solving

Computer literacy

Remote work

Time management

Tools

CRM software

Chat tools

MS Office

Internet research

Job description

About the Role

Our client, a growing leader in the online retail space, is seeking a friendly and efficient Customer Support Representative to join their team based in **Polokwane, Limpopo**. This role is essential for maintaining high levels of customer satisfaction by addressing inquiries, resolving issues, and providing general support. You will be the voice and face of our client to their valued customers, ensuring a positive and helpful experience. This position offers the flexibility of remote work, allowing you to contribute your excellent service skills from your own home. We are looking for individuals who are passionate about helping people, possess strong communication abilities, and can adapt quickly to new information and systems. Your dedication to excellent service will be key to this role's success.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, orders, and company policies.
• Troubleshoot and resolve customer issues, including order discrepancies, shipping problems, and product-related questions.
• Process customer orders, returns, and exchanges efficiently.
• Document customer interactions and resolutions in the company's CRM system.
• Escalate complex issues to supervisors or relevant departments when necessary.
• Contribute to team goals by achieving individual performance metrics.
• Gather customer feedback and relay it to management for service improvement initiatives.
• Maintain a positive and empathetic attitude in all customer interactions.

Requirements

• Previous experience in a customer service or call center environment is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with computers and common software applications.
• Ability to remain calm and professional under pressure.
• Demonstrated ability to learn new products and procedures quickly.
• Must have a reliable internet connection and a quiet workspace conducive to providing excellent remote support.
• Flexibility to work various shifts as required.

Benefits

• This position offers a competitive salary and the opportunity to work remotely, providing a great work-life balance.
• Our client provides comprehensive training to ensure you are well-equipped for the role.
• There are opportunities for career advancement within the company for high performers.
• You will be part of a supportive and collaborative team that values employee contributions.
• Additional benefits include potential performance bonuses and a positive company culture.
• Join a company that invests in its employees and offers a rewarding career path.