Coastal Customer Experience Coordinator

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 300,000; Full time

Job summary

Placements24 in Richards Bay is seeking a Customer Care Coordinator to manage the customer journey from initial contact to post-service follow-up, ensuring a consistently positive experience for clients.

You will coordinate customer interactions, resolve inquiries efficiently, and maintain CRM records while helping identify process improvements to boost satisfaction and loyalty in KwaZulu-Natal's coastal community.

Qualifications

• Proven experience in customer coordination, administration, or a similar customer-facing role.
• Excellent organizational and multitasking skills.
• Strong verbal and written communication abilities.
• Proficiency in Microsoft Office Suite and CRM software.
• A commitment to delivering exceptional service and building customer loyalty.

Responsibilities

• Coordinate customer service activities, ensuring timely and effective resolution of inquiries and issues.
• Manage customer feedback, surveys, and satisfaction metrics.
• Facilitate communication between customers and internal departments to resolve complex issues.
• Maintain accurate customer records and documentation within the CRM system.
• Proactively identify opportunities to enhance the customer experience and streamline processes.

Skills

Organizational skills

Multitasking

Verbal communication

Written communication

Customer-focused

Tools

Microsoft Office

CRM software

Job description

Placements24 in Richards Bay is seeking a Customer Care Coordinator to manage the customer journey from initial contact to post-service follow-up, ensuring a consistently positive experience for clients.

You will coordinate customer interactions, resolve inquiries efficiently, and maintain CRM records while helping identify process improvements to boost satisfaction and loyalty in KwaZulu-Natal's coastal community.