Customer Care Associate

Placements24; East London; Sur place; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Medical insurance

Retirement plan

Paid training

Career growth

Résumé du poste

Placements24 in East London is seeking a friendly Customer Care Associate to join our team. You will assist customers with inquiries, process requests, and ensure a positive experience with our services.

As the primary contact for customers, you will handle a range of interactions with professionalism, accuracy, and efficiency, while maintaining up-to-date records and collaborating with colleagues to sustain service quality.

Qualifications

• Experience in customer care or related service role.
• Strong communication and active listening skills.
• Ability to remain calm and professional under pressure.
• Basic computer literacy and familiarity with office software.
• A positive attitude and a genuine desire to help customers.
• Good organizational skills and attention to detail.

Responsabilités

• Handle customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products, services, and company policies.
• Process customer orders, applications, or requests efficiently.
• Resolve customer complaints and concerns in a satisfactory and timely manner.
• Maintain up-to-date customer records and interaction logs.
• Collaborate with team members to ensure consistent service quality.

Connaissances

Customer service

Communication

Active listening

Computer literacy

Problem solving

Outils

CRM software

Description du poste

About the Role

Our client is looking for a friendly and customer-oriented Customer Care Associate to join their team in East London. This role involves assisting customers with inquiries, processing requests, and ensuring a positive overall experience with the company's services. You will be the primary point of contact for customers, handling a range of interactions with professionalism and efficiency. Join a reputable company in East London dedicated to exceptional service and customer satisfaction.

Key Responsibilities

• Handle customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products, services, and company policies.
• Process customer orders, applications, or requests efficiently.
• Resolve customer complaints and concerns in a satisfactory and timely manner.
• Maintain up-to-date customer records and interaction logs.
• Collaborate with team members to ensure consistent service quality.

Requirements

• Previous experience in customer care or a related service role is beneficial.
• Strong communication and active listening skills.
• Ability to remain calm and professional under pressure.
• Basic computer literacy and familiarity with office software.
• A positive attitude and a genuine desire to help customers.
• Good organizational skills and attention to detail.

Benefits

• Competitive starting salary.
• Medical insurance and retirement savings plan.
• Paid training programs.
• A supportive team environment in East London.
• Opportunities for career advancement within the organization.