Customer Experience Specialist - Retail

Placements24; East London; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Employee discounts

Training programs

Team-oriented environment

Potential for bonuses

Job summary

Placements24 is seeking a Customer Experience Specialist for their East London retail team. You will be the frontline ambassador for the brand, addressing customer needs and ensuring a memorable shopping experience.

Responsibilities include greeting customers, assisting with product selection and purchases, resolving issues, gathering feedback, maintaining product knowledge, and supporting store operations. POS transactions are handled daily. Weekend shifts are possible.

Qualifications

• Previous experience in customer service or retail.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and a passion for customer satisfaction.
• Ability to remain calm and professional under pressure.
• Familiarity with POS systems is a plus.

Responsibilities

• Greet customers warmly and assist them with inquiries, product selection, and purchase processes.
• Provide exceptional customer service, resolving complaints and issues efficiently and empathetically.
• Gather customer feedback through various channels and communicate insights to management for service improvements.
• Maintain a thorough knowledge of products and services to effectively assist customers.
• Assist with store operations, including maintaining visual standards and ensuring a clean, welcoming environment.
• Handle transactions accurately using the POS system.
• Proactively engage with customers to enhance their shopping experience and build loyalty.

Skills

Customer service

Communication

Problem solving

Calm under pressure

POS familiarity

Tools

POS systems

Job description

About the Role

Our client is looking for a dedicated and personable Customer Experience Specialist to join their retail team in East London . This role is central to creating and maintaining positive interactions with customers, ensuring they have a memorable and satisfying shopping experience. You will be the frontline ambassador for the brand, addressing customer needs, resolving issues, and gathering feedback to improve services. This is a fantastic opportunity for an individual passionate about customer service to excel in a customer-facing role within a respected retail establishment in the Eastern Cape, contributing directly to customer loyalty and brand reputation.

Key Responsibilities

• Greet customers warmly and assist them with inquiries, product selection, and purchase processes.


• Provide exceptional customer service, resolving complaints and issues efficiently and empathetically.


• Gather customer feedback through various channels and communicate insights to management for service improvements.


• Maintain a thorough knowledge of products and services to effectively assist customers.


• Assist with store operations, including maintaining visual standards and ensuring a clean, welcoming environment.


• Handle transactions accurately using the POS system.


• Proactively engage with customers to enhance their shopping experience and build loyalty.

Requirements

• Previous experience in a customer service or related role, preferably within the retail sector.


• Excellent interpersonal and communication skills, with a friendly and approachable demeanor.


• Strong problem-solving abilities and a passion for customer satisfaction.


• Ability to remain calm and professional under pressure.


• Familiarity with POS systems is a plus.


• Flexibility to work various shifts, including weekends and holidays.

Benefits

• Competitive salary and potential for customer service-based bonuses.


• Employee discounts on products.


• Training programs focused on enhancing customer service skills.


• A positive and team-oriented work environment.


• Opportunity to directly impact customer satisfaction and brand perception.