Remote Customer Support Agent

Placements24; Upington; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Fully remote

Equipment provided

Training & development

Collaborative culture

Job summary

Placements24 is seeking a Remote Customer Support Agent to join a fully remote team serving customers in Upington, Northern Cape. You will handle inquiries via email, chat, and phone, resolve issues, and document interactions in the CRM.

The ideal candidate has strong written and verbal communication, excels at independent work from a home office, and stays up-to-date with product updates. Company-provided equipment, ongoing training, and flexible remote work are offered.

Qualifications

• Experience in customer support, preferably remote.
• Excellent written and verbal communication for virtual interactions.
• Ability to manage workload, prioritize tasks, and work independently.
• Familiarity with CRM and helpdesk tools.

Responsibilities

• Handle inquiries via email, chat, and phone.
• Troubleshoot and resolve issues with high first-contact resolution.
• Document interactions and resolutions in the CRM.
• Stay updated on product updates and policies.
• Collaborate with remote colleagues to ensure client satisfaction.
• Proactively improve support processes and relationships.

Skills

Customer service

Strong written & verbal comms

Independent worker

Time management

Problem solving

Education

High school diploma

Bachelor's degree asset

Tools

CRM software

Helpdesk tools

Job description

About the Role

Our client is looking for a proactive and detail-oriented Remote Customer Support Agent to join their fully remote team, serving customers in Upington, Northern Cape . This position is critical for providing excellent online support, resolving customer issues efficiently, and ensuring a consistently positive customer experience. You will operate from your home office, acting as a key liaison between the company and its valued customers. This role is perfect for self-motivated individuals with strong communication skills who thrive in an independent, virtual work environment.

Key Responsibilities

• Handle customer inquiries and issues via email, chat, and phone support systems.
• Troubleshoot and resolve customer problems effectively, aiming for high first-contact resolution rates.
• Accurately document customer interactions, feedback, and resolution steps in the CRM.
• Stay informed about product updates and company policies to provide up-to-date assistance.
• Collaborate with remote team members and other departments to ensure client satisfaction.
• Proactively seek opportunities to enhance the customer support process and client relationships.

Requirements

• Previous experience in a customer support role, ideally within a remote setting.
• Excellent written and verbal communication skills, tailored for virtual interactions.
• Demonstrated ability to manage workload, prioritize tasks, and work independently.
• Proficiency with CRM software and other digital customer service tools.
• Must have a stable internet connection and a dedicated, quiet workspace at home.
• High school diploma or equivalent; a Bachelor's degree is an asset.

Benefits

• Competitive salary and potential for performance incentives.
• Fully remote work arrangement offering exceptional flexibility.
• Company-provided equipment and necessary software licenses.
• Ongoing training and development opportunities for remote staff.
• A collaborative and supportive virtual team culture.