Customer Analyst

Tiger Brands; Boksburg; On-site; ZAR 360,000 - 600,000; Full time

Job summary

Tiger Brands in Boksburg is seeking a Customer Analyst to support the Sales team with data analysis, insights, and reporting. You will act as a subject-matter expert for internal and external databases, using predictive tools to forecast sales and inform promotional decisions.

You will compile reports, study market and shopper trends, and present findings to Customer managers and Directors to help improve profitability and budget allocation. Onsite role.

Qualifications

• Experience using sales software and customer data tools.
• Knowledge of the retail industry.
• Proficient in Microsoft Word, Excel, Outlook and PowerPoint.
• Strong math and analytical skills.

Responsibilities

• Collect data from sales reports for analysis.
• Develop methods for assessing large amounts of data.
• Closely study past sales data to determine trends in productivity.
• Create sales evaluation reports and present findings to Customer managers and/or Directors.
• Suggest adjustments to promotional strategies to improve sales and profitability.
• Attend and participate in sales strategy meetings.

Skills

Data analysis

Sales reports

Advanced Excel

PowerPoint

MS Word

Teamwork

Communication

Problem solving

Tools

Smart Shopper

Dunnhumby

Nielsen

Shoprite B2B

Spar Insights

MicroStrategy

DataOrbis

Job description

## Customer AnalystApply: Onsite: Boksburg: Full time: Posted Yesterday: End Date: November 6, 2026 (5 days left to apply): JR003776It's fun to work in a company where people truly BELIEVE in what they're doing!You provide support to Sales team through data analysis, collating feedback and providing insights that enable effective decision making. You are a functional expert on all external and internal databases, systems and tools. You are responsible for evaluating and predicting sales trends in order to help promotional strategies using sales prediction software, drawing up detailed sales reports, and making informed suggestions for how to improve company profitability**WHAT YOU WILL DO** * Collect data from sales reports for analysis.* Develop methods and strategies for assessing large amounts of data.* Closely study past sales data to determine trends in productivity.* Examine company budget.* Conduct research into competitive companies and the surrounding market.* Study shopping and purchase trends of consumer base and target demographic.* Use sales prediction software to determine future trends.* Create sales evaluation reports based on collected data.* Present sales reports to Customer managers, Customer Directors, and/or MDs.* Suggest adjustments and revisions to promotional strategies to improve sales and profitability.* Provide suggestions for budget rearrangement and re-allocation of funds to save money.* Attend and participates in sales strategy meetings.* Lead informational sessions for staff to explain sales trends and new marketing strategies.* Assist in implementing budget and marketing changes and evaluates results.* Draw up reports of improvements or lack thereof in the wake of company restructuring.**WHAT YOU’LL BRING TO THE TABLE**Competencies* Speaks confidently and articulately in front of a group.* Possesses strong math skills.* Demonstrate the ability to think both analytically and creatively.* Possesses strong problem-solving skills.* Communicates clearly and effectively.* Pays close attention to detail.* Manages time efficiently.* Works well with a team.* Can translate financial and mathematical jargon into layman’s terms for explanatory purposes. Experience* Demonstrate proficiency in the use of sales software and customer data tools (Smart Shopper, Dunhumby, Nielsens, Shoprite B2B, Spar Insights, MicroStrategy, DataOrbis)* Possess knowledge of the retail industry.* Exhibit ability to use Microsoft Word, Advanced Excel, Outlook, and PowerPoint.* Speak confidently and articulately in front of a group.In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.