Customer Analyst

Tiger Consumer Brands Ltd.; Boksburg; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Tiger Brands in South Africa seeks a data analytics professional to support the Sales team by analyzing data, collating feedback, and providing insights that drive effective decision making.

You'll become a functional expert on databases and tools, predict sales trends with software, and prepare detailed reports and strategic recommendations to improve profitability.

Qualifications

• Strong mathematical and analytical abilities.
• Experience handling large datasets.
• Proficiency with sales data and market trends.
• Ability to translate data into actionable insights.
• Familiarity with databases and data tools.

Responsibilities

• Collect data from sales reports for analysis.
• Develop methods for assessing large data sets.
• Study past sales data to determine trends.
• Examine company budget.
• Research competitive market trends.
• Study consumer shopping trends.
• Use sales prediction software to forecast trends.
• Create sales evaluation reports from data.
• Present reports to Customer managers/directors/MDs.
• Suggest adjustments to promotional strategies.
• Advise on budget reallocations to save money.
• Attend and participate in sales strategy meetings.
• Lead sessions explaining sales trends and marketing strategies.
• Assist in implementing budget changes and evaluate results.
• Draw up reports on improvements after restructuring.

Skills

Data analysis

Sales forecasting

Statistical methods

Tools

Smart Shopper

Dunnhumby

Nielsens

Shoprite B2B

Spar Insights

MicroStrategy

DataOrbis

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

You provide support to Sales team through data analysis, collating feedback and providing insights that enable effective decision making. You are a functional expert on all external and internal databases, systems and tools. You are responsible for evaluating and predicting sales trends in order to help promotional strategies using sales prediction software, drawing up detailed sales reports, and making informed suggestions for how to improve company profitability

WHAT YOU WILL DO

• Collect data from sales reports for analysis.
• Develop methods and strategies for assessing large amounts of data.
• Closely study past sales data to determine trends in productivity.
• Examine company budget.
• Conduct research into competitive companies and the surrounding market.
• Study shopping and purchase trends of consumer base and target demographic.
• Use sales prediction software to determine future trends.
• Create sales evaluation reports based on collected data.
• Present sales reports to Customer managers, Customer Directors, and/or MDs.
• Suggest adjustments and revisions to promotional strategies to improve sales and profitability.
• Provide suggestions for budget rearrangement and re-allocation of funds to save money.
• Attend and participates in sales strategy meetings.
• Lead informational sessions for staff to explain sales trends and new marketing strategies.
• Assist in implementing budget and marketing changes and evaluates results.
• Draw up reports of improvements or lack thereof in the wake of company restructuring.

WHAT YOU'LL BRING TO THE TABLE

Competencies

• Speaks confidently and articulately in front of a group.
• Possesses strong math skills.
• Demonstrate the ability to think both analytically and creatively.
• Possesses strong problem-solving skills.
• Communicates clearly and effectively.
• Pays close attention to detail.
• Manages time efficiently.
• Works well with a team.
• Can translate financial and mathematical jargon into layman's terms for explanatory purposes.

Experience

• Demonstrate proficiency in the use of sales software and customer data tools (Smart Shopper, Dunhumby, Nielsens, Shoprite B2B, Spar Insights, MicroStrategy, DataOrbis)
• Possess knowledge of the retail industry.
• Exhibit ability to use Microsoft Word, Advanced Excel, Outlook, and PowerPoint.
• Speak confidently and articulately in front of a group.

In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.