Customer Analyst

Tiger Consumer Brands Ltd.; South Africa; On-site; ZAR 420,000 - 650,000; Full time

Job summary

Tiger Brands is seeking a data-driven professional to support the Sales team with data analysis, insights, and reporting. You will leverage multiple analytics tools to predict trends and inform promotional strategies.

The role focuses on collecting and analyzing sales data, building predictive models, and presenting actionable recommendations to senior managers. A strong mathematical background and retail knowledge are essential.

Qualifications

• Proficient with sales data analysis and forecasting methods.
• Knowledge of retail and consumer insights advantageous.
• Proficient in MS Word, Excel, Outlook and PowerPoint.
• Excellent presentation and communication skills.

Responsibilities

• Collect data from sales reports for analysis.
• Develop methods for handling large data sets and trends.
• Identify and predict sales trends to support promotions.
• Create sales evaluation reports and present findings to management.
• Suggest promotions and budget adjustments to improve profitability.
• Participate in sales strategy meetings and share insights.

Skills

Analytical thinking

Strong math skills

Communication skills

Teamwork

Attention to detail

Public speaking

Tools

Smart Shopper

Dunnhumby

Nielsen

Shoprite B2B

Spar Insights

MicroStrategy

DataOrbis

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! You provide support to Sales team through data analysis, collating feedback and providing insights that enable effective decision making. You are a functional expert on all external and internal databases, systems and tools. You are responsible for evaluating and predicting sales trends in order to help promotional strategies using sales prediction software, drawing up detailed sales reports, and making informed suggestions for how to improve company profitability

WHAT YOU WILL DO

• Collect data from sales reports for analysis.
• Develop methods and strategies for assessing large amounts of data.
• Closely study past sales data to determine trends in productivity.
• Examine company budget.
• Conduct research into competitive companies and the surrounding market.
• Study shopping and purchase trends of consumer base and target demographic.
• Use sales prediction software to determine future trends.
• Create sales evaluation reports based on collected data.
• Present sales reports to Customer managers, Customer Directors, and/or MDs.
• Suggest adjustments and revisions to promotional strategies to improve sales and profitability.
• Provide suggestions for budget rearrangement and re-allocation of funds to save money.
• Attend and participates in sales strategy meetings.
• Lead informational sessions for staff to explain sales trends and new marketing strategies.
• Assist in implementing budget and marketing changes and evaluates results.
• Draw up reports of improvements or lack thereof in the wake of company restructuring.

WHAT YOU’LL BRING TO THE TABLE

• Speaks confidently and articulately in front of a group.
• Possesses strong math skills.
• Demonstrate the ability to think both analytically and creatively.
• Possesses strong problem-solving skills.
• Communicates clearly and effectively.
• Pays close attention to detail.
• Manages time efficiently.
• Works well with a team.
• Can translate financial and mathematical jargon into layman’s terms for explanatory purposes.

Experience

• Demonstrate proficiency in the use of sales software and customer data tools (Smart Shopper, Dunhumby, Nielsens, Shoprite B2B, Spar Insights, MicroStrategy, DataOrbis)
• Possess knowledge of the retail industry.
• Exhibit ability to use Microsoft Word, Advanced Excel, Outlook, and PowerPoint.
• Speak confidently and articulately in front of a group.

In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

Tiger Brands is proudly Africa’s largest listed manufacturer of fast-moving consumer goods (FMCG).

We impact lives every day with our iconic, award-winning brands. Our core business is the manufacturing, marketing and distribution of everyday branded food and beverages. Our products are relevant across every meal occasion and are well positioned to grow. Being a food company means we’re an intimate part of everybody's daily lives and that’s why we get loud and proud about exploring further, roaring louder and growing together. We aim to Ignite Your Career, Grow our brands and our business.

If you are looking for an exciting career in a multinational FMCG business, then Tiger Brands is the place for you to work and play.

Explore the vacancies we currently have available @TigerBrands.