E-commerce Sales Analyst

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Hybrid work model

Provident fund

Professional development opportunities

Exposure to e-commerce functions

Collaborative work environment

Job summary

Placements24 in Richards Bay, KwaZulu-Natal is seeking an experienced E-commerce Sales Analyst to analyze sales data, identify trends, forecast demand, and provide actionable insights to optimize performance across channels. You will collaborate with sales, marketing and product teams to understand customer behavior and drive data-driven decisions.

The role is hybrid, requiring strong Excel/SQL skills and familiarity with Google Analytics to translate complex data into clear recommendations for

Qualifications

• Bachelor's degree in Statistics, Economics, Mathematics, Business Analytics, or a related quantitative field.
• At least 3 years of experience as a Sales Analyst, Business Analyst, or similar role within an e-commerce environment.
• Strong proficiency in data analysis tools and techniques, including advanced Excel skills.
• Experience with SQL for data extraction and manipulation is highly desirable.

Responsibilities

• Analyze e-commerce sales data to identify key trends, patterns, and opportunities for growth.
• Develop and maintain sales performance dashboards and reports for various stakeholders.
• Monitor KPIs such as conversion rates, average order value, customer acquisition cost, and lifetime value.
• Forecast future sales trends and provide data-driven recommendations for inventory and marketing.
• Collaborate with marketing to evaluate campaign effectiveness and optimize promotions.
• Work with product teams to understand product performance and merchandising opportunities.
• Identify issues or risks in the sales funnel and propose solutions.
• Present findings clearly to management and cross-functional teams.
• Stay updated on industry best practices and emerging trends in e-commerce analytics.

Skills

Analytical thinking

Attention to detail

Cross-functional collaboration

Education

Bachelor's degree in Statistics, Economics, Mathematics, Business Analytics, or related quantitative field

Tools

Excel

SQL

Google Analytics

Job description

About the Role

Our client, a prominent player in the online retail space, is seeking a detail-oriented and analytical E-commerce Sales Analyst to join their team in Richards Bay, KwaZulu-Natal . This critical role involves analyzing sales data, identifying trends, and providing actionable insights to optimize sales strategies and enhance overall e-commerce performance. You will work closely with the sales, marketing, and product teams to understand customer behavior, forecast sales, and support data-driven decision-making. The ideal candidate possesses strong analytical skills, a deep understanding of e-commerce metrics, and the ability to translate complex data into clear, concise recommendations. This hybrid role offers a balanced approach to working in the office and remotely, providing flexibility while fostering team collaboration.

Key Responsibilities

• Analyze e-commerce sales data to identify key trends, patterns, and opportunities for growth.


• Develop and maintain sales performance dashboards and reports for various stakeholders.


• Monitor key performance indicators (KPIs) such as conversion rates, average order value, customer acquisition cost, and customer lifetime value.


• Conduct in-depth analysis of customer behavior, purchasing patterns, and website traffic to inform strategy.


• Forecast future sales trends and provide data-driven recommendations for inventory management and marketing initiatives.


• Collaborate with the marketing team to evaluate the effectiveness of campaigns and optimize promotional activities.


• Work with the product team to understand product performance and identify opportunities for merchandising and assortment expansion.


• Identify potential issues or risks within the sales funnel and propose solutions.


• Present findings and recommendations clearly and concisely to management and cross-functional teams.


• Stay updated on industry best practices and emerging trends in e-commerce analytics.

Requirements

• Bachelor's degree in Statistics, Economics, Mathematics, Business Analytics, or a related quantitative field.


• At least 3 years of experience as a Sales Analyst, Business Analyst, or similar role within an e-commerce environment.


• Strong proficiency in data analysis tools and techniques, including advanced Excel skills.


• Experience with SQL for data extraction and manipulation is highly desirable.


• Familiarity with e-commerce platforms and web analytics tools (e.g., Google Analytics).


• Excellent analytical and problem-solving skills with a keen attention to detail.


• Strong ability to visualize and communicate complex data effectively through reports and presentations.


• Good understanding of sales processes and e-commerce metrics.


• Effective communication and interpersonal skills, with the ability to collaborate across teams.


• Ability to manage multiple projects and meet deadlines in a dynamic environment.

Benefits

• A competitive annual salary of R .


• Hybrid work model, offering flexibility between office and remote work.


• Opportunity to contribute to strategic decision-making in a key role in Richards Bay, KwaZulu-Natal .


• Professional development and training opportunities.


• Exposure to a variety of e-commerce functions.


• Contribution to provident fund.


• A collaborative and supportive work environment.