Branch Banking Advisor: Grow Client Relationships

FirstRand Limited

Bronkhorstspruit

On-site

ZAR 201,000 - 257,000

Full time

5 days ago

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Benefits offered by this job

Employment Equity plan

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Job summary

FirstRand Limited, through its FNB Points of Presence, seeks a Branch Advisor to deliver compliant financial advice and exceptional customer service in a high-volume branch. You will build lasting client relationships, guide customers to suitable banking channels, and support sales targets while maintaining strict adherence to FAIS and TCF requirements.

Ideal candidates have a 1–3 year track record in customer-facing roles within financial services, with a relevant NQF Level 5 Banking

Qualifications

NQF Level 5 Banking qualification required per FAIS regulation.
1–3 years of experience in customer-facing environments within financial services.
Strong understanding of FAIS, TCF and client-centric advice principles.

Responsibilities

Build and manage long-term client relationships to support retention and growth.
Provide a positive customer experience by being helpful and sensitive to transactional needs.
Educate customers to the correct channel and banking platform for their needs.
Connect with customers by living the brand promise: “how can we help you?”.
Maintain accurate client records and documentation to support service quality.
Achieve individual and branch sales and service targets.
Conduct yourself ethically and take accountability for performance.