Community Support Officer

Placements24; Soweto; On-site; ZAR 260,000 - 420,000; Full time

Benefits offered by this job

Competitive salary package

Professional development and training

Supportive team environment focused on

Meaningful work in community impact

Generous annual leave

Job summary

Placements24 in Soweto, Gauteng, is seeking a dedicated Community Support Officer to assist individuals and families with access to resources and services. You will conduct needs assessments, link clients to housing, healthcare, employment, education, and other supports, while maintaining confidential records.

The role emphasises empathy, strong communication, teamwork, and community empowerment, with opportunities for professional development in a supportive organisation dedicated to local

Qualifications

• Excellent interpersonal, communication, and active listening skills.
• Ability to build trust and rapport with diverse individuals and families.
• Knowledge of community resources and support services.
• Experience in case management and record-keeping.

Responsibilities

• Provide direct support and case management to individuals and families in the community.
• Conduct needs assessments to identify challenges and service requirements.
• Assist clients in accessing social services, healthcare, housing, employment, and educational opportunities.
• Develop and maintain positive relationships with community members and local organisations.
• Organise and facilitate community-based support groups and activities.
• Educate community members about available services and rights.
• Liaise with other service providers to ensure coordinated support for clients.
• Maintain accurate and confidential client records and progress reports.
• Respond to community needs and crises in a timely and appropriate manner.
• Advocate for clients' needs within various systems.
• Participate in community outreach programs and events.

Skills

Interpersonal skills

Communication skills

Active listening

Empathy

Organizational skills

Education

Social Work / Community Development / Social Sciences

Job description

About the Role

Our client is seeking a dedicated and empathetic Community Support Officer to join their essential services team in Soweto, Gauteng. This role is focused on providing direct support and assistance to individuals and families within the community, helping them to access resources, overcome challenges, and improve their overall well‑well‑. You will work hands‑on, engaging with community members to understand their needs and connecting them with relevant services, programs, and opportunities. The ideal candidate will have a strong understanding of the social landscape in Soweto , excellent interpersonal skills, and a genuine commitment to empowering individuals and strengthening the community. This is a vital role contributing directly to the betterment of lives in the local area.

Key Responsibilities

• Provide direct support and case management to individuals and families in the community.
• Conduct needs assessments to identify challenges and service requirements.
• Assist clients in accessing social services, healthcare, housing, employment, and educational opportunities.
• Develop and maintain positive relationships with community members and local organisations.
• Organise and facilitate community-based support groups and activities.
• Educate community members about available services and rights.
• Liaise with other service providers to ensure coordinated support for clients.
• Maintain accurate and confidential client records and progress reports.
• Respond to community needs and crises in a timely and appropriate manner.
• Advocate for clients' needs within various systems.
• Participate in community outreach programs and events.

Requirements

• A relevant qualification in Social Work, Community Development, Social Sciences, or a related field.
• Minimum of 2 years of experience in community-based support, social work, or a similar role.
• Demonstrated understanding of social issues affecting communities in Gauteng , particularly Soweto .
• Excellent interpersonal, communication, and active listening skills.
• Ability to build trust and rapport with diverse individuals and families.
• Strong organisational skills and attention to detail.
• Knowledge of local community resources and support services.
• Experience in case management and record-keeping.
• Ability to work independently and as part of a team.
• Empathy, patience, and a commitment to client-centred support.
• A valid driver's license and willingness to travel within the community is advantageous.

Benefits

• Competitive salary package.
• Opportunities for professional development and training.
• A supportive team environment focused on community impact.
• Meaningful work that directly benefits the Soweto community.
• Generous annual leave allowance.
• Exposure to diverse community challenges and solutions.
• Contribution to a respected social service organisation.
• Regular team meetings and supervision.
• Chance to build strong community connections.
• Employee assistance program.