Community Support Officer

Placements24; KwaZulu-Natal; On-site; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary package

Professional development and training

Supportive, collaborative team

Community impact in KwaZulu-Natal

Wellness programmes

Job summary

Placements24 is seeking a Community Support Officer in Pietermaritzburg, KwaZulu-Natal. The role focuses on direct support to individuals and families facing social challenges within the community.

You will assess needs, develop intervention plans, provide counseling, and coordinate with external agencies to ensure comprehensive care. A driver’s license and travel within the region are expected.

Qualifications

• Candidates must hold a relevant qualification in Social Work, Psychology, or a related field.
• Proven experience in a community or social care role is required.
• Strong written and verbal communication, interpersonal and active listening skills are essential.
• Ability to assess client needs and develop appropriate support plans.
• Experience with case management and coordinating services with partners is preferred.

Responsibilities

• Conduct thorough assessments of client needs and circumstances.
• Develop and implement individualized support plans.
• Provide counseling and emotional support to clients and families.
• Liaise with external agencies to coordinate services.
• Advocate for clients' rights and access to resources.
• Maintain accurate and confidential case records.
• Organize and facilitate community outreach programs and workshops.
• Monitor client progress and adjust plans as needed.
• Respond to crisis situations with professionalism and empathy.
• Contribute to continuous improvement of service delivery.

Skills

Communication skills

Interpersonal skills

Active listening

Assessment skills

Problem-solving

Independent work

Team collaboration

Resilience

Education

Social Work / Psychology degree

Tools

Case management software

Office applications

Job description

About the Role

Our client, a leading organization in the social care sector, is seeking a dedicated and compassionate Community Support Officer to join their team in Pietermaritzburg, KwaZulu-Natal. This role is crucial in providing direct assistance and support to individuals and families facing various social challenges within the community. You will be instrumental in fostering positive change and improving the quality of life for vulnerable populations. The position requires a proactive approach to identifying needs, developing intervention strategies, and coordinating resources to ensure comprehensive care. The ideal candidate will possess strong interpersonal skills and a genuine commitment to social welfare. This is an excellent opportunity for a motivated professional looking to make a significant impact in the Pietermaritzburg community.

Key Responsibilities

• Conduct thorough assessments of client needs and circumstances.
• Develop and implement individualized support plans.
• Provide counseling and emotional support to clients and their families.
• Liaise with external agencies and stakeholders to coordinate services.
• Advocate for clients' rights and access to resources.
• Maintain accurate and confidential case records.
• Organize and facilitate community outreach programs and workshops.
• Monitor client progress and adjust support plans as needed.
• Respond to crisis situations with professionalism and empathy.
• Contribute to the continuous improvement of service delivery.

Requirements

• A relevant qualification in Social Work, Psychology, or a related field.
• Proven experience in a similar community or social care role.
• Excellent communication, interpersonal, and active listening skills.
• Strong assessment and problem-solving abilities.
• Proficiency in case management software and standard office applications.
• Understanding of relevant legislation and ethical guidelines in social care.
• Ability to work independently and as part of a multidisciplinary team.
• A valid driver's license and willingness to travel within the Pietermaritzburg region.
• Resilience and the ability to manage challenging situations.
• A strong commitment to diversity and inclusion.

Benefits

• Competitive salary package commensurate with experience.
• Opportunities for professional development and ongoing training.
• A supportive and collaborative work environment.
• Contribution to meaningful social impact within the KwaZulu-Natal community.
• Access to employee wellness programs.
• The chance to work with a dedicated team committed to making a difference.