Community Support Liaison

Placements24; Soweto; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Growth opportunities

Community impact

Supportive team environment

Networking opportunities

Social change initiatives

Job summary

Placements24 is seeking a dedicated Community Support Liaison to serve the Soweto community in Gauteng. The role bridges gaps between residents needing support and available services, involving fieldwork in Soweto and hybrid administrative tasks.

You will assess needs, connect residents with resources, and advocate on their behalf, building strong ties with local organizations and government agencies to improve access to social services.

Qualifications

• A relevant qualification in Social Work, Community Development, Social Sciences, or a related field.
• Proven experience in community work, social services, or a related support role.
• Strong understanding of social and economic challenges in Soweto area.
• Excellent interpersonal, communication, and active listening skills.

Responsibilities

• Conduct needs assessments for individuals and families seeking social support services.
• Provide information and referrals to relevant community resources (healthcare, housing, employment, education).
• Assist clients in navigating service systems and completing applications.
• Advocate for clients to ensure equitable access to support and services.
• Develop and maintain relationships with community organizations, government agencies, and service providers.
• Organize and facilitate community outreach events and information sessions.
• Monitor client progress and follow up to ensure needs are met.
• Document client interactions, assessments, and referrals in the system.
• Identify emerging community needs and report to management.
• Collaborate with internal teams to coordinate support efforts.

Skills

Interpersonal skills

Communication

Active listening

Organization

Time management

Independent work

Team collaboration

Problem solving

Digital literacy

Driver's license

Education

Social Work / Community Development / Social Sciences qualification

Tools

Office software

Video conferencing

Job description

About the Role

Our client is looking for a dedicated Community Support Liaison to join their team, serving the dynamic community of Soweto, Gauteng . This role is designed to bridge the gap between individuals needing support and the services available within the community. You will work directly with residents, assessing their needs, connecting them with appropriate resources, and advocating on their behalf. The position involves a mix of fieldwork within Soweto , requiring strong community presence, and remote administrative tasks, offering a flexible hybrid work model. We are committed to empowering individuals and strengthening community bonds. This is an excellent opportunity for a compassionate and resourceful individual to make a tangible difference in the lives of residents in Soweto and contribute to the broader social well-being of the Gauteng region.

Key Responsibilities

• Conduct needs assessments for individuals and families seeking social support services.
• Provide information and referrals to relevant community resources, such as healthcare, housing, employment, and educational services.
• Assist clients in navigating complex service systems and completing necessary applications.
• Act as an advocate for clients to ensure they receive equitable access to support and services.
• Develop and maintain strong working relationships with community organizations, government agencies, and service providers.
• Organize and facilitate community outreach events and information sessions.
• Monitor client progress and follow up to ensure needs are being met effectively.
• Document all client interactions, assessments, and referrals accurately in the system.
• Identify emerging community needs and trends, reporting them to the management team.
• Collaborate with internal teams to coordinate support efforts and share information.

Requirements

• A relevant qualification in Social Work, Community Development, Social Sciences, or a related field.
• Proven experience in community work, social services, or a related support role.
• Strong understanding of the social and economic challenges faced by communities in the Soweto area.
• Excellent interpersonal, communication, and active listening skills.
• Ability to build rapport and trust with diverse individuals and community groups.
• Strong organizational and time-management skills, with the ability to manage a caseload.
• Proficiency in using standard office software and virtual communication platforms.
• A proactive and empathetic approach to problem-solving.
• Ability to work independently and as part of a collaborative team.
• A valid driver's license and reliable access to transport for fieldwork within Soweto is advantageous.

Benefits

• Competitive salary commensurate with qualifications and experience.
• Hybrid work model offering flexibility and work-life balance.
• Opportunities for professional growth and development within the social care sector.
• The chance to play a key role in supporting and uplifting the Soweto community.
• A supportive team environment focused on making a positive impact.
• Networking opportunities with various community stakeholders.
• Contribution to meaningful social change initiatives in Gauteng.