Community Banking Experience Advisor

FirstRand Bank Limited; Vereeniging; On-site; ZAR 165,000 - 248,000; Full time

Job summary

FirstRand Bank Limited is seeking a Community Advisor for a 12-month hourly contract at an FNB branch in South Africa. The role emphasizes prompt, courteous service, understanding customer needs, and processing requests efficiently to support growth and client engagement.

You will guide customers toward digital self-service, promote cross-sell opportunities, and uphold governance and service standards while contributing to overall branch performance.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.

Responsibilities

• Serve customers promptly and professionally, ensuring needs are fully understood.
• Deliver an excellent customer experience aligned to service standards.
• Identify and maximise cross-sell opportunities to strengthen customer relationships.
• Provide efficient administration through careful planning, accurate reporting, and timely information updates.

Skills

Customer service

Communication

Relationship-building

Digital enablement

Sales support

Education

Grade 12 / NQF 4

Job description

FirstRand Bank Limited is seeking a Community Advisor for a 12-month hourly contract at an FNB branch in South Africa. The role emphasizes prompt, courteous service, understanding customer needs, and processing requests efficiently to support growth and client engagement.

You will guide customers toward digital self-service, promote cross-sell opportunities, and uphold governance and service standards while contributing to overall branch performance.