Community Banking & Solutions Advisor

FirstRand Bank Limited; Phuthaditjhaba; On-site; ZAR 83,000 - 165,000; Part time

Job summary

FirstRand Bank Limited is recruiting for a Community Advisor on a 12-Month Hourly Rate Contract (Department of Home Affairs Initiative) in Phuthaditjhaba, SA. You will build relationships, guide customers to digital/self-service options, and provide tailored financial solutions while ensuring policy compliance and high service standards.

The role emphasizes customer centricity, sales opportunity identification, accurate processes, and ongoing product knowledge updates to support channel

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related field.
• 1–3 years of experience in customer-facing environments within financial services.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by addressing needs and expectations.
• Explain processes and requirements clearly to customers.
• Ensure compliance with bank policies and procedures.
• Educate customers on the banking platform and self-service options.
• Identify sales opportunities and support portfolio growth.
• Stay updated on product knowledge and industry trends.
• Demonstrate empathy and ethical conduct in interactions.

Skills

Customer relations

Communication

Sales orientation

Self-service guidance

Attention to detail

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking/Business Admin/Customer Service

Job description

FirstRand Bank Limited is recruiting for a Community Advisor on a 12-Month Hourly Rate Contract (Department of Home Affairs Initiative) in Phuthaditjhaba, SA. You will build relationships, guide customers to digital/self-service options, and provide tailored financial solutions while ensuring policy compliance and high service standards.

The role emphasizes customer centricity, sales opportunity identification, accurate processes, and ongoing product knowledge updates to support channel