Frontline Banking Advisor — 12-Month Contract

FirstRand Limited; Harding; On-site; ZAR 83,000 - 124,000; Full time

Job summary

FirstRand Group is seeking a Community Advisor for its FNB POP network. The role focuses on delivering prompt, professional service while understanding customer needs and supporting sales and service delivery aligned to FNB standards.

The ideal candidate has 1–3 years in customer-facing roles, excellent communication, and the ability to guide customers toward digital/self-service options. This 12-month hourly rate contract offers a frontline, branch-based environment.

Qualifications

• Minimum 1–3 years in customer-facing environments or client support within financial services.
• Strong communication and relationship-building skills.
• Confident in guiding customers toward digital and Self-Service solutions.

Responsibilities

• Deliver prompt, professional service and understand customer needs.
• Support sales and service delivery to drive client engagement.
• Promote digital channels and self-service options to customers.

Skills

Customer service

Sales

Digital & Self-Service

Communication

Education

Grade 12/NQF 4

NQF5 Banking/Business Admin (FAIS)

Job description

FirstRand Group is seeking a Community Advisor for its FNB POP network. The role focuses on delivering prompt, professional service while understanding customer needs and supporting sales and service delivery aligned to FNB standards.

The ideal candidate has 1–3 years in customer-facing roles, excellent communication, and the ability to guide customers toward digital/self-service options. This 12-month hourly rate contract offers a frontline, branch-based environment.