Frontline Banking Advisor (12-Month Contract)

FirstRand Bank India; Polokwane; On-site; ZAR 165,000 - 248,000; Full time

Job summary

FNB, part of FirstRand Group, seeks a Community Advisor for its POP network in a 12-month hourly contract. You will serve customers promptly, understand their needs, and process requests accurately, while promoting digital self-service channels.

You will support sales and service delivery, grow the client base, and provide timely reports. The role emphasizes governance compliance and continuous personal development within a customer-centric branch environment.

Qualifications

• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services

Responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards
• Achieve net profit growth through effective sales and service support
• Migrate customers from traditional transactions to Self-Service and digital channels
• Grow the active customer base and expand overall client engagement
• Identify and maximise cross-sell opportunities to strengthen relationships
• Track, control and influence sales activities to meet targets
• Track, control and influence service activities to improve efficiencies
• Provide accurate administration through planning, reporting and timely updates
• Check and verify transactions daily to process new business applications within timelines
• Produce accurate sales and service statistics for management and decision-making
• Comply with governance, legislative, and audit requirements
• Uphold FirstRand’s Golden Rules processes and procedures
• Take accountability for self-development and growth

Skills

Customer service

Sales support

Communication

Education

NQF Level 5 Certificate in Banking

Tools

CRM system

Job description

FNB, part of FirstRand Group, seeks a Community Advisor for its POP network in a 12-month hourly contract. You will serve customers promptly, understand their needs, and process requests accurately, while promoting digital self-service channels.

You will support sales and service delivery, grow the client base, and provide timely reports. The role emphasizes governance compliance and continuous personal development within a customer-centric branch environment.