Branch Banking Advisor: Service, Solutions & Digital

FirstRand Bank; Daniëlskuil; On-site; ZAR 180,000 - 300,000; Full time

Job summary

FirstRand Bank in South Africa invites applications for Universal Advisor within our POP branch network. You will deliver compliant sales and service solutions to walk-in and regular customers in a high-volume environment, promoting digital and self-service channels.

You will act with integrity, adhere to FAIS, FICA, and TCF frameworks, maintain accurate records, and strive to meet service and sales targets while delivering exceptional customer experiences.

Qualifications

• Must have FAIS and TCF regulatory knowledge.
• Proven ability to meet sales, service, and customer experience targets.
• 1–3 years of customer-facing experience in financial services.

Responsibilities

• Deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch environment.
• Promote digital and self-service channels to customers.
• Maintain accurate customer records and ensure regulatory compliance (FAIS, FICA, TCF).

Skills

FAIS knowledge

TCF compliance

Sales targets

Customer service

Interpersonal skills

Regulatory compliance

Education

Grade 12 / NQF 4

NQF5 Banking/Business Admin/Customer Service (FAIS)

Job description

FirstRand Bank in South Africa invites applications for Universal Advisor within our POP branch network. You will deliver compliant sales and service solutions to walk-in and regular customers in a high-volume environment, promoting digital and self-service channels.

You will act with integrity, adhere to FAIS, FICA, and TCF frameworks, maintain accurate records, and strive to meet service and sales targets while delivering exceptional customer experiences.