Branch Banking Advisor: Customer Solutions & Digital Access

FirstRand Bank India; Gonubie; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Dynamic POP environment

Continuous learning and development

Brand ambassador in local market

Career growth opportunities

Job summary

FNB, part of FirstRand Group, seeks a Universal Advisor to deliver compliant sales and service in a high-volume branch. You will promote digital channels, assist walk-in and existing customers, and ensure ethical conduct while aligning with FAIS, FICA, and TCF governance.

Join a dynamic POP environment that values continuous learning, customer relationships, and local market impact. Drive customer satisfaction through needs-based solutions and professional service.

Qualifications

• FAIS, FICA, TCF compliance knowledge
• Sales and service targets met in high-volume branch
• Customer-centric banking and digital channel guidance

Responsibilities

• Engage customers professionally and helpfully
• Identify needs and present banking solutions
• Educate clients on digital channels and self-service
• Process transactions efficiently and accurately
• Manage leads and referrals within turnaround times
• Maintain accurate customer records and compliance

Skills

Customer focus

Sales orientation

Regulatory compliance

Ethical conduct

Education

Grade 12 / NQF4

NQF5 Banking cert

Job description

FNB, part of FirstRand Group, seeks a Universal Advisor to deliver compliant sales and service in a high-volume branch. You will promote digital channels, assist walk-in and existing customers, and ensure ethical conduct while aligning with FAIS, FICA, and TCF governance.

Join a dynamic POP environment that values continuous learning, customer relationships, and local market impact. Drive customer satisfaction through needs-based solutions and professional service.