Branch Banking Advisor – Client Solutions

FirstRand Bank India; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Growth opportunities

Dynamic team environment

Brand ambassador impact

Job summary

FNB in Bloemfontein is inviting applications for a Branch Advisor Talent Pool. This pool will consider candidates for upcoming opportunities across FNB branch locations in the Mangaung region and nearby communities, offering the chance to grow your career with a leading South African financial institution.

The Branch Advisor role focuses on compliant, professional financial guidance for walk-in and existing clients in a high-volume branch.

Qualifications

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services

Responsibilities

• Build and manage long-term client relationships to support retention and growth
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations
• Educate customers to the correct Banking platform aligned with their needs
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
• Maintain accurate and complete client records and documentation
• Achieve individual and branch sales and service targets
• Conduct yourself in an ethical manner
• Take accountability for your own performance, personal and career development
• Show empathy to customers
• Stay updated on industry trends and product knowledge
• Manage leads, referrals, and client follow-ups within agreed turnaround times

Skills

Client relationship management

Sales and upselling

Communication skills

Ethical practice

Adaptability

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate

Tools

CRM software

Job description

FNB in Bloemfontein is inviting applications for a Branch Advisor Talent Pool. This pool will consider candidates for upcoming opportunities across FNB branch locations in the Mangaung region and nearby communities, offering the chance to grow your career with a leading South African financial institution.

The Branch Advisor role focuses on compliant, professional financial guidance for walk-in and existing clients in a high-volume branch.