Community Advisor - Alternative Channels (12-Month Contract)

RMB; Cape Town; Sur place; ZAR 120 000 - 180 000; Temps partiel

Avantages offerts par ce poste

Dynamic team environment

Growth opportunities

Local market impact

Résumé du poste

FNB seeks a part-time Community Advisor for the Alternative Channels in Cape Town. You will deliver a proactive customer experience, understand needs, and direct customers to suitable service channels while aligning with policies and standards.

The role is a 12-month fixed-term contract based at FNB Alternative Channel (Pick ’n Pay Initiative). You will build relationships with clients, educate customers on banking platforms, and identify sales opportunities to support portfolio growth, all

Qualifications

• Excellent communication and relationship-building skills.
• Confident guiding customers toward digital and self-service solutions.
• Ability to identify sales opportunities and support portfolio growth.
• Strong compliance with rules and processes and attention to detail.

Responsabilités

• Deliver excellent customer experience by understanding needs and offering tailored solutions.
• Educate customers on Banking platforms aligned with their needs.
• Build and maintain strong relationships with clients.
• Direct customers to the most suitable service channels and ensure policy adherence.

Connaissances

Communication skills

Relationship building

Guiding digital & self-service

Sales opportunity identification

Attention to detail

Time management

Formation

Grade 12 / NQF 4

NQF Level 5 Banking/Business/Customer Service certificate

Description du poste

FNB seeks a part-time Community Advisor for the Alternative Channels in Cape Town. You will deliver a proactive customer experience, understand needs, and direct customers to suitable service channels while aligning with policies and standards.

The role is a 12-month fixed-term contract based at FNB Alternative Channel (Pick ’n Pay Initiative). You will build relationships with clients, educate customers on banking platforms, and identify sales opportunities to support portfolio growth, all