Proactive Credit Controller & Collections Specialist

Fidelity Services Group; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Fidelity Services Group in Cape Town is seeking a Collections Specialist to join our N1 City Office. You will manage and optimize our accounts receivable processes, proactively contact clients, and negotiate payment plans to improve cash flow.

The role requires strong communication, independence, and meticulous record-keeping. You will analyze balances, coordinate with stakeholders, and prepare notices while ensuring confidentiality and compliance with relevant regulations.

Qualifications

• Grade 12 or equivalent.
• Excellent communication and negotiation skills, with the ability to build rapport with clients.
• Proven ability to work independently, prioritize tasks, and meet deadlines.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office Suite and collection software.
• Knowledge of collection laws and regulations is advantageous.
• Ability to maintain confidentiality and professionalism at all times.
• Position is based in Sable Square.

Responsibilities

• Proactively contact clients to follow up on outstanding payments and negotiate payment plans.
• Conduct thorough analysis of account balances to identify delinquent accounts and develop strategies for resolution.
• Utilize strong communication and negotiation skills to ensure timely collection of debts.
• Maintain accurate and up-to-date records of all collection activities.
• Collaborate with internal and external stakeholders to resolve payment issues and optimize cash flow.
• Prepare and send collection letters and notices as necessary.
• Monitor payment statuses and update collection database in a timely manner.
• Provide regular reports and updates to management on collection activities and progress.

Skills

Negotiation

Communication

Time management

Detail-oriented

Confidentiality

MS Office

Collection software

Regulatory knowledge

Education

Grade 12 or equivalent

Tools

Collection software

Job description

Fidelity Services Group in Cape Town is seeking a Collections Specialist to join our N1 City Office. You will manage and optimize our accounts receivable processes, proactively contact clients, and negotiate payment plans to improve cash flow.

The role requires strong communication, independence, and meticulous record-keeping. You will analyze balances, coordinate with stakeholders, and prepare notices while ensuring confidentiality and compliance with relevant regulations.