Credit Controller

Fidelity Services Group; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Fidelity Services Group in South Africa is seeking a Collections Specialist for our N1 City office at Sable Square. You will proactively contact clients, negotiate payment plans, analyze balances and drive timely collections while maintaining accurate records.

The role requires Grade 12, collections or accounts receivable experience, strong communication and negotiation skills, and the ability to work independently with good organization.

Qualifications

• Grade 12 or equivalent.
• Excellent communication and negotiation skills, with the ability to build rapport with clients.
• Proven ability to work independently, prioritize tasks, and meet deadlines.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office Suite and collection software.
• Knowledge of collection laws and regulations is advantageous.
• Ability to maintain confidentiality and professionalism at all times.
• Position is based in Sable Square.

Responsibilities

• Proactively contact clients to follow up on outstanding payments and negotiate payment plans.
• Conduct thorough analysis of account balances to identify delinquent accounts and develop strategies for resolution.
• Utilize strong communication and negotiation skills to ensure timely collection of debts.
• Maintain accurate and up-to-date records of all collection activities.
• Collaborate with internal and external stakeholders to resolve payment issues and optimize cash flow.
• Prepare and send collection letters and notices as necessary.
• Monitor payment statuses and update collection database in a timely manner.
• Provide regular reports and updates to management on collection activities and progress.

Skills

Communication skills

Negotiation skills

Independent worker

Organization

MS Office

Collection software

Knowledge of collection laws

Education

Grade 12 or equivalent

Tools

Collection software

Job description

Are you ready to take your career to the next level in the fast-paced world of credit control?

We are actively seeking a talented and detail-oriented Collections Specialist to join our dynamic team in our N1 City Office. As a key member of our organization, you will play a crucial role in managing and optimizing our accounts receivable process.

Key Responsibilities

• Proactively contact clients to follow up on outstanding payments and negotiate payment plans.
• Conduct thorough analysis of account balances to identify delinquent accounts and develop strategies for resolution.
• Utilize strong communication and negotiation skills to ensure timely collection of debts.
• Maintain accurate and up-to-date records of all collection activities.
• Collaborate with internal and external stakeholders to resolve payment issues and optimize cash flow.
• Prepare and send collection letters and notices as necessary.
• Monitor payment statuses and update collection database in a timely manner.
• Provide regular reports and updates to management on collection activities and progress.

Experience & Qualifications

• Grade 12 or equivalent.
• Previous experience in collections or accounts receivable is preferred.
• Excellent communication and negotiation skills, with the ability to build rapport with clients.
• Proven ability to work independently, prioritize tasks, and meet deadlines.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office Suite and collection software.
• Knowledge of collection laws and regulations is advantageous.
• Ability to maintain confidentiality and professionalism at all times.
• Position is based in Sable Square.

If you are a motivated and proactive individual with a passion for collections, we want to hear from you!

Join our team and play a pivotal role in ensuring the financial health and success of our company through effective credit control practices.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.