Consultant: Collections

Tenacity Financial Services; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Tenacity Financial Services in Cape Town is seeking a Collections Agent to handle and resolve collections queries by telephone, supporting the business to meet its collections objectives.

The role emphasizes rehabilitating accounts, advising customers on product and account-related questions, negotiating payments, and maintaining high customer satisfaction while adhering to company policies.

Qualifications

• Experience handling customer inquiries in a collections context.
• Ability to rehabilitate delinquent accounts with tact and professionalism.
• Comfort with following scripts and guidelines while achieving targets.

Responsibilities

• Deal with outbound calls to customers.
• Rehabilitate accounts in an efficient and professional manner.
• Advise customers on product, legislative and account related queries.
• Achieve customer satisfaction at all times.
• Action customer instructions and administrative requirements related to account management.

Skills

Outbound calls

Customer service

Negotiation

Job description

Consultant: Collections Tenacity Financial Services Northern Suburbs (Cape), ZA

JOB PURPOSE

Tenacity would like to invite suitable candidates to apply for Collections Agent position.

The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.

Main Activities:

• Dealing with outbound calls
• To rehabilitate accounts in an efficient and professional manner
• To advise customers on product, legislative and account related queries
• To achieve customer satisfaction at all times
• To action customer instructions in an efficient and timorous manner
• To action administrative requirements related to customer account management

Payment Negotiations

• Negotiate payments from customers following the call script within dialler time
• Advising customers of their arrear status and making suitable payment arrangements within the set guidelines to achieve a payment target
• To rehabilitate and educate customers with regards to their payment profile
• Prevent account roll forward, reduce account balance in the respective service

Adherence

• Adhere to workforce schedule i.e. lunch and body breaks
• Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the busines