Collections Agent: Outbound Calls & Payment Negotiations

Tenacity Financial Services; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Tenacity Financial Services in Cape Town is seeking a Collections Agent to handle and resolve collections queries by telephone, supporting the business to meet its collections objectives.

The role emphasizes rehabilitating accounts, advising customers on product and account-related questions, negotiating payments, and maintaining high customer satisfaction while adhering to company policies.

Qualifications

• Experience handling customer inquiries in a collections context.
• Ability to rehabilitate delinquent accounts with tact and professionalism.
• Comfort with following scripts and guidelines while achieving targets.

Responsibilities

• Deal with outbound calls to customers.
• Rehabilitate accounts in an efficient and professional manner.
• Advise customers on product, legislative and account related queries.
• Achieve customer satisfaction at all times.
• Action customer instructions and administrative requirements related to account management.

Skills

Outbound calls

Customer service

Negotiation

Job description

Tenacity Financial Services in Cape Town is seeking a Collections Agent to handle and resolve collections queries by telephone, supporting the business to meet its collections objectives.

The role emphasizes rehabilitating accounts, advising customers on product and account-related questions, negotiating payments, and maintaining high customer satisfaction while adhering to company policies.