Collections and Customer Service

AngelCare; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Msuez Uk in Johannesburg is seeking a Collections and Customer Service Representative to manage client accounts, pursue timely payments, and deliver responsive service.

You will communicate by phone and email, verify balances, update records, and work with internal teams to resolve delays while maintaining high standards.

This full-time, permanent role is based in our Johannesburg office and requires a proactive, accurate, and customer-focused approach to collections.

Qualifications

• Minimum of 2 years of experience in collections and/or customer service.
• High school diploma or equivalent; Bachelor's degree preferred.

Responsibilities

• Manage a portfolio of accounts and ensure timely collection of payments.
• Communicate with clients by phone, email, and other channels to resolve outstanding balances.
• Update and maintain accurate records of all collection activities and customer interactions.
• Work closely with internal teams to identify and resolve issues delaying payments.
• Provide exceptional customer service and address inquiries promptly.

Skills

Customer service

Collections

Communication

Education

High school diploma or equivalent

Bachelor's degree in business, finance, or related field

Job description

Job Title

Collections and Customer Service Representative

Company Overview

Msuez Uk is a leading provider of collections and customer service solutions in Johannesburg, South Africa. We specialize in helping businesses of all sizes manage their accounts receivable and provide exceptional customer service to their clients. Our team is dedicated to delivering efficient and effective solutions that meet the unique needs of each of our clients.

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Collections and Customer Service Representative. In this role, you will be responsible for managing a portfolio of accounts, ensuring timely and accurate collection of payments, and providing excellent customer service to our clients. This is a full-time, permanent position based in our Johannesburg office.

Key Responsibilities

• Manage a portfolio of accounts and ensure timely collection of payments
• Communicate with clients via phone, email, and other channels to resolve outstanding balances and answer any questions or concerns
• Update and maintain accurate records of all collection activities and customer interactions
• Work closely with internal teams to identify and resolve any issues that may be impacting timely payment
• Provide exceptional customer service to clients, addressing any inquiries or concerns in a timely and professional manner
• Monitor and analyze customer payment trends and make recommendations for process improvements
• Stay up-to-date on industry regulations and best practices related to collections and customer service
• Participate in team meetings and provide input to improve overall collections and customer service strategies

Qualifications

• High school diploma or equivalent; Bachelor's degree in business, finance, or related field preferred
• Minimum of 2 years of experience in collections and/or customer service