Collections & Customer Care Specialist - Banking (FCA)

TP Group; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

TP Group in Cape Town seeks a customer service professional to handle inquiries from business customers via phone and email. You will promote products, process payments, and update records in line with DPA and compliance requirements.

The role emphasizes accurate data entry, fraud risk minimization, and direct customer support across multiple channels, supporting revenue growth and client satisfaction.

Qualifications

• Matric/Equivalent with strong communication and problem-solving skills.
• 6–12 months call centre/telephone sales experience.
• Maintain campaign performance, quality, regulatory and compliance standards.
• Experience in banking/insurance/financial environments is advantageous.

Responsibilities

• Handle incoming calls and emails from existing and potential business customers.
• Ensure adherence to DPA requirements within the CS environment.
• Provide accurate information and offer appropriate solutions to queries.
• Process customer payments and receipts via Transact systems.
• Update customer records and raise issues to fraud if needed.
• Assist with account activation, blocks, and service requests.

Skills

Customer service

Communication skills

Complaint handling

Regulatory compliance

Education

Matric/Equivalent

FCA regulated environment experience (Adv)

Tools

Transact systems

Job description

TP Group in Cape Town seeks a customer service professional to handle inquiries from business customers via phone and email. You will promote products, process payments, and update records in line with DPA and compliance requirements.

The role emphasizes accurate data entry, fraud risk minimization, and direct customer support across multiple channels, supporting revenue growth and client satisfaction.